Hotel Porter

4 months ago


Harrogate, United Kingdom Rudding Park Harrogate Full time

**Full Time - 40 hours per week**

**Earn up to £30,690 per year **including Tronc (tips) and enhanced pay (base salary £23,690.00 per annum).

**We are searching for outstanding people to join our dynamic and fun team We want the best of the best to join us. In return we will support your personal growth through training and development paths, and celebrate and reward your success**

**A career in hospitality just got more appealing - Rudding Park Work Perks**

We understand hospitality can involve anti-social hours. All contracted staff who earn less than £36,000 full-time annual salary can earn up to an additional £3.00 per hour:
Sunday - Thursday from 7pm - 5am = extra £1.00 per hour

Saturday and Sunday from 5am - 7pm = extra £2.00 per hour

Friday and Saturday evening from 7pm - 5am = extra £3.00 per hour

We also recognise everyone plays their part to provide amazing service.

**On top of your salary you can** **earn up to £1,000 service charge per quarter (points based criteria for eligibility).**

You can buy up to 5 additional holidays after 3 years' service, join the cycle to work scheme, get complimentary use of the golf courses and driving range, discounts in food & beverage outlets, bedrooms, Spa and Holiday Park.

**Plus other great benefits**

Rudding Park offers Live in Accommodation to help get you settled into your role. We also support finding alternative living accommodation in the local area.

If you do live out, we offer a Taxi Policy and contribute towards your taxi to and from work outside of the designated bus times Monday - Saturday and all day Sunday.

**About the Role**

As a Hotel Porter at Rudding Park, you will experience the rewards of growing your career among a team of professionals with a passion for excellence.

You will be the first point of contact for guests to our Award Winning Hotel providing an efficient and courteous service at all times. This position is primarily guest focused so a helpful and welcoming attitude is key. Key roles and responsibilities include:

- Anticipating and addressing guests' service needs.
- Assisting individuals with accessibility requirements.
- Speaking with both guests and colleagues using clear and professional language.
- Developing and maintaining positive working relationships with others.
- Standing, or walking for an extended period of time.
- Assisting guests with luggage.
- Parking guest vehicles.
- Chauferring guests around the resort and within the local area.

**About You**
- Someone with a passion for people who has the ability to champion exceptional service.
- Awareness and sensitivity to different cultures and languages of our guests.
- Personal resilience, in terms of stamina and ability to handle occasional challenging situations with calmness and diplomacy.
- Composure, good judgement and a welcoming smile.
- A minimum of 1 year's previous experience in a hospitality hosting position or a porter role who enjoys being people focused is preferred.
- Previous guest relations or customer service experience is preferred.
- Highly experienced in providing exceptional customer service, and will be able to demonstrate knowledge of the local area.
- Able to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- You must be fully conversant in English.
- It is essential that you have a clean full UK driving licence, as part of the role will include parking guest vehicles, chauffeuring guests to other areas within the hotel grounds, and the local area.

**About Rudding Park**

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, two restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.



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