![Capital (Hair & Beauty) Ltd.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Assistant
4 weeks ago
**Customer Service Assistant**
**Consort Office - Burgess Hill (RH15 9TJ)**
**37.5 hours per week**
**Circa £21,000.00**
Serving the hair and beauty trade since 1954, we are a family business with a highly successful reputation based on the expertise of our staff and the industry leading service we provide to customers supplying brands such as **Olaplex**, **L’Oreal**, **Wella** and **OPI**.
Supplying 60 stores across the UK and Ireland, our Warehouse is the central hub of the Capital Hair & Beauty business.
We’re seeking an experienced Customer Service Assistant to join our friendly team at our warehouse in Burgess Hill.
The Customer Services team deals with customer enquiries and administers website orders. You will be responsible for delivering and maintaining exceptional customer service to deliver our company vision.
**What the role involves**:
- Administering orders and payments through the relevant workflows
- Liaising with suppliers and couriers regarding purchase orders and delivery issues
- Keeping customers informed of any delays to their orders or other issues
- Processing customer returns
- Creating pro-forma invoices
**What we’re looking for**:
- Previous experience working in an administrative and customer services-based role
- Strong communication and customer service skills
- Excellent organisational skills
- An enthusiastic team player
In return you will receive a competitive rate of pay and staff discount on a fantastic range of hair, nail & beauty products.
**Please continue to check our website for any other roles which may be of interest.**
**Capital processes Job Applicant’s data within the principles of the General Data Protection Regulation (GDPR)**
**For the recruitment of this role the Company is not basing decisions on automated decision making.**
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Burgess Hill: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)
Work Location: One location
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