Customer Service Advisor/administrator

6 months ago


Glasgow, United Kingdom Ecotech Contracts Full time

'''Job Summary:'''
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring a positive experience.

'''Responsibilities:'''

This is a full-time on-site role for a Customer Service / Administrator located in Glasgow. The Customer Service Administrator is responsible for daily customer support and ensuring customer satisfaction. This will involve calling customers in response to online queries, ensuring they meet qualifying criteria and supporting them through the initial survey process and beyond. This role will require working closely with management, project managers, and client representatives to communicate updates, project timelines, and resolve issues. Support the smooth running of the office by carrying out clerical tasks and projects.
- Provide accurate information about products, services, and company policies
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Utilize data entry skills to update customer accounts and maintain accurate records
- Analyze customer needs and recommend additional products or services to enhance their experience (upselling)
- Communicate effectively with customers to ensure their satisfaction and build long-term relationships
- Handle escalated customer inquiries or complaints with professionalism and empathy

'''Qualifications:'''
- High school diploma or equivalent required; college degree preferred
- Previous customer service experience is a plus
- Excellent verbal and written communication skills in both English and Spanish (bilingual/multilingual)
- Proficient in data entry with strong attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Strong phone etiquette and active listening skills
- Ability to work in a fast-paced environment while maintaining a positive attitude

**Salary**: From £21,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Glasgow (required)

Ability to Relocate:

- Glasgow: Relocate before starting work (required)

Work Location: In person



  • Glasgow, United Kingdom Path Recruitment Full time

    Location Glasgow- Discipline: - Plant Hire, Sweeper Hire, Commercial Vehicles, Tool Hire, Powered Access, Power Generation, Lifting & Handling, Material Handling, Heavy Plant, Construction Plant- Associated job titles: - Hire Administrator, National Account Manager, Administrator, Trainee Hire Controller, Hire Desk Controller, Hire Manager, Hire...


  • Glasgow, United Kingdom Search Consultancy Full time

    Customer Service Advisor The role Customer Service Advisor The role of the Customer Service Advisor will be to assist customers who are contacting you regarding their current subscription, answer any questions they may have and amend as and when required. Your duties will include, but not be limited to: - Answer customer queries - Resolve any customer...


  • Glasgow, United Kingdom Search Consultancy Full time

    UK Customer Service advisor role The company You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscriptionservice and providing in-depth insights to their...


  • Glasgow, United Kingdom Search Consultancy Full time

    UK Customer Service advisor role The company You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscriptionservice and providing in-depth insights to their...


  • Glasgow, United Kingdom Pertemps Scotland Full time

    **Customer Service Advisor - Business Banking** Location: ST Vincent Street, Glasgow City Centre Start date: Various Rate of pay: £10.63 per hour Working Hours: Monday to Friday 35 hours 9-5pm, also part time hours available (20-25 hours), but must commit to full time training hours for 5 weeks Length of contract: Minimum 6 months with good opportunity to...


  • Glasgow, United Kingdom Headway Recruitment Full time

    Customer Service Advisor - Role Fully Remote We are currently recruiting for our prestigious client - banking organisation for Customer Service Advisors to join their Administration Support Team for the whole of Customer Assist (hCY) and Customer Relations (hVM). Their goal is to be the Center of Excellence for all things complaints related. The role is...


  • Glasgow, United Kingdom Search Consultancy Full time

    French Speaking Customer advisor role The company You will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The company provides a full end-to-end service for their clients from implementing the subscription service, managing the subscription service and providing in-depth insights to their...


  • Glasgow, United Kingdom Capita Full time

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. **Job title**: Customer Service Administrator To achieve customer and client KPI targets in relation to all contacts...


  • Glasgow, United Kingdom Perfect Career Full time

    **Position: Customer Service Advisor (backshift)** **Salary: £23,200 per annum** **Location: Glasgow** **Hours: Full Time** **Hours of work: Shifts are between 12:00pm - 10:00pm** We are advertising this Customer Service Advisor role on behalf of our client ‘City Facilities Management’. City FM was established in 1985 and the company has grown to...


  • Glasgow, United Kingdom Gi Group Full time

    **Full Time**: **Permanent**: An excellent opportunity as a company expands. UK leading organisation as part of their Operations Department at their Head Office in Glasgow. **Customer Service Advisor** **Salary**: - £11.35 per/hr (35 hour week on £20,666 per annum) **Hours**: - Monday - Friday - 35 hours per week between the hours of 08:45 -...


  • Glasgow, United Kingdom Total Staff Services Full time

    **Job Title: Residence Advisor (Customer Service Front Desk) - Glasgow Student Accommodation** **Company**: Total Staff (Recruiting on behalf of Company) **Location**: Glasgow, United Kingdom **Salary**: £11.44 per hour **Hours**: 20 hours per week, flexible hours Monday to Friday (agreed prior to start) **About Us**: Total Staff is a leading...


  • Glasgow, United Kingdom Tradestyle Bathrooms Full time

    We require an experienced customer service advisor who will be working with our management and installation team to ensure our customers have the best experience possible while dealing with our company. You will be responsible for general administration, call handling, social media responses and posts as well as dealing direct with customers. Previous...


  • Glasgow, United Kingdom Pybus Recruitment Full time

    **Exciting Opportunity: Join our New Team at a Brand New Site!** **Position**: Accident Repair Centre Office Administrator L **ocation**: Glasgow **Salary**: £24,000 (Dependent on Experience) + £400.00 Car Out Bonus + Comprehensive Benefits **Type**: Full Time - Permanent - Monday to Friday We are thrilled to announce a unique opportunity to join our...


  • Glasgow, United Kingdom Barclays Bank Plc Full time

    As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected.You'll have empathy, understanding and a passion for delivering excellent customer service.Full training will be provided, and you'll be placed...


  • Glasgow, United Kingdom SMH PRODUCTS LTD Full time

    **About our Company** With over 30 years experience in the decontamination industry, we are currently seeking an Customer Service Advisor to join our busy Glasgow Branch. We value hard work and offer real opportunities for growth and development. This is a varied role which incorporates elements of both admin and sales, it would be excellent for an...


  • Glasgow, United Kingdom Rentokil Initial Full time

    Wise Property Care Customer Service Advisor Salary - £22,500 basic & bonus opportunities Monday to Friday **Shift Patterns**: 8.00am - 4.00 pm / 9.00 am -5.00 pm Barrhead - Office Based Wise Property Care provides homes and businesses across the UK with the very best in property preservation and property maintenance. We provide expert advice and treatment...


  • Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting for Customer Service Advisors for a well-established company based in Glasgow.You will be responsible for handling both inbound and outbound calls in a professional fashion, effectively documenting and forwarding all customer-related issues and enquiries.Various shift patterns available.Main Duties and Responsibilities:•...


  • Glasgow, United Kingdom Barclays Bank Plc Full time

    As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected.Find out more about this role by reading the information below, then apply to be considered.You'll have empathy, understanding and a passion for...


  • Glasgow, United Kingdom Barclays Bank Plc Full time

    As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected.You'll have empathy, understanding and a passion for delivering excellent customer service.Full training will be provided, and you'll be placed...


  • Glasgow, United Kingdom iQ Student Accomodation Full time

    **Customer Service Advisor** **IQ Student are looking for a Customer Service Advisor for our Elgin Place building** **Part time - 15 hrs, Monday-Friday 5-8pm** **Salary: £23,000 pro rata** **What you can expect as our Customer service advisor** As part of our Operations team, you'll play a key role in making sure the students who stay with us feel at...