Customer Service Advisor/administrator

3 months ago


Glasgow, United Kingdom Ecotech Contracts Full time

'''Job Summary:'''
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring a positive experience.

'''Responsibilities:'''

This is a full-time on-site role for a Customer Service / Administrator located in Glasgow. The Customer Service Administrator is responsible for daily customer support and ensuring customer satisfaction. This will involve calling customers in response to online queries, ensuring they meet qualifying criteria and supporting them through the initial survey process and beyond. This role will require working closely with management, project managers, and client representatives to communicate updates, project timelines, and resolve issues. Support the smooth running of the office by carrying out clerical tasks and projects.
- Provide accurate information about products, services, and company policies
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Utilize data entry skills to update customer accounts and maintain accurate records
- Analyze customer needs and recommend additional products or services to enhance their experience (upselling)
- Communicate effectively with customers to ensure their satisfaction and build long-term relationships
- Handle escalated customer inquiries or complaints with professionalism and empathy

'''Qualifications:'''
- High school diploma or equivalent required; college degree preferred
- Previous customer service experience is a plus
- Excellent verbal and written communication skills in both English and Spanish (bilingual/multilingual)
- Proficient in data entry with strong attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Strong phone etiquette and active listening skills
- Ability to work in a fast-paced environment while maintaining a positive attitude

**Salary**: From £21,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Glasgow (required)

Ability to Relocate:

- Glasgow: Relocate before starting work (required)

Work Location: In person



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