Customer Support Agent

2 weeks ago


North Lincolnshire, United Kingdom Eastern Airways Full time

**Job Purpose**

To assist and respond to external customers both verbally and in writing regarding bookings, complaints and claims in accordance with Company policy to ensure a high level of customer service is provided to our client base. Support the business with internal travel requirements and social media activity.

**Principle Responsibilities**
- Initiate contact with passengers and travel agents during advance flight disruption including schedule changes
- Troubleshoot and resolve routine customer complaints
- Process routine customer compensation and baggage claims
- Liaise with Operations daily regarding disruption and offer solutions and advice
- Communicate with business partners such as but not limited to airports handling agents, airlines to support business requirements
- Assist with social media platforms; creating and updating posts
- Fare filing
- Distribution administration
- Reports / analysis
- Schedule changes and management updates
- Tax checks
- Competitor monitoring
- Special event monitoring

**Requirements**:
Essential
- Customer service background
- Excellent writing and verbal skills
- Strong communication and problem solving skills
- Works well under pressure
- Good initiative

Desirable
- GDS experience

**Salary**: £25,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: In person



  • North London, United Kingdom Colbern Limited Full time

    377036-2478-2353 NCD Customer Services Agent Islington Contract £16.23 per hour Our client is looking for a number of highly experienced Customer Services Agent. PARKING experienced officers for customer service telephone response service Experience of Taranto system Rolling monthly contract for 5 full time London based Office based until competent and...

  • Site Agent

    3 weeks ago


    North Lanarkshire, United Kingdom Contract Scotland Full time

    Exciting Opportunity for Site Agent in Civil Engineering Are you an experienced Site Agent with a strong background in civil engineering? Ready for your next career challenge? We're looking for you! We're teaming up with a top civil engineering contractor to find a Site Agent based in Cumbernauld. Our client is known for their commitment to staff...

  • Site Agent

    3 weeks ago


    North Lanarkshire, United Kingdom Contract Scotland Full time

    Exciting Opportunity for Site Agent in Civil EngineeringAre you an experienced Site Agent with a strong background in civil engineering? Ready for your next career challenge? We're looking for you!We're teaming up with a top civil engineering contractor to find a Site Agent based in Cumbernauld. Our client is known for their commitment to staff development...

  • Virtual Support Agent

    4 weeks ago


    Lincoln, Lincolnshire, United Kingdom Pagetiger Full time

    As we continue to grow, we are looking to expand our Support team - so, if you are enthusiastic, sociable, and have a genuine passion for customer support, we would love to hear from you! An eye for design is also a must, as you will be supporting our fantastic customers to get the very best from our digital design tool. In your role, you will be providing...

  • Agent Assistant

    4 weeks ago


    North London, United Kingdom Handle Recruitment Ltd Full time

    **Sector**: office support, HR | culture | talent - **Type**: office-based - **Contact**: Hannah Johnstone - **Start Date**: ASAP - **Expiry Date**: 03 December 2023 - **Job Ref**: BBBH107826 **Agents Assistant** **Salary DOE** **Onsite - North London** Handle Recruitment are working with a fantastic entertainment talent management company to bring on a...


  • North East, Glasgow, United Kingdom Sert Group Limited Full time

    Do you have good communication skills? We are looking for a number of Field Debt Recovery Agents to conduct a pre-disconnection visits for a well established company within the energy sector. This is a great opportunity to secure a permanent position locally with full on the job training. Gather sufficient information to ascertain reasons for debt and...


  • Broughton, North Lincolnshire, United Kingdom Department of Recruitment Full time

    We are looking to recruit an Administrator on behalf of our client within the automotive industry. This role is to oversee a growing portfolio of customer accounts ensuring these are administered and managed effectively. Candidates will posess the following skills and experience: * Ensure all data input of vehicle documents is completed with accuracy and...

  • Sub Agent

    4 days ago


    North East, Glasgow, United Kingdom BAM Nuttall Full time

    BAM Nuttall are looking to recruit an experienced and motivated Sub Agent to join our ASTI onshore team. Being part of the team you will play a key part in delivering large civil engineering projects which will provide critical infrastructure to enable future, renewable developments across Scotland.Coachford Substation will be located in Blackhillock, near...

  • Debt Recovery Agent

    3 weeks ago


    North East, Glasgow, United Kingdom Sert Group Limited Full time

    Do you have good communication skills? Can you deal with challenging conversations to overcome situations with a successful outcome? This role will be covering Aberdeen and surrounding areas. We are looking for a number of Field Debt Recovery Agents to conduct a pre-disconnection visits for a well established company within the energy sector. This is a...

  • Telesales Agents

    4 weeks ago


    Lincoln, Lincolnshire, United Kingdom Highland Capital Europe Full time

    Base salary + commission = realistic OTE of £34k in year one (commission can be earned through sales and behavioural targets) Location - Lincoln City Centre (Must be within 45 minutes of Lincoln city centre, as we need you in the office 3 days a week) We are looking for experienced telesales agents to sell tenants insurance through cool/warm leads. We...

  • Sales Agent

    4 weeks ago


    Irvine, North Ayrshire, United Kingdom Briggs Equipment Ltd Full time

    Job Description Role: Sales Agent Salary: £24,000 + Commission Contract: Permanent Location: Access Plus/ Training Plus, Irvine, North Ayrshire (Office based) You will be responsible for; Upselling all training courses and concentrate on new business Interface daily with customers who require to book health & safety training. Sourcing and...


  • Gainsborough, Lincolnshire, United Kingdom A M P Rose Full time

    Shipping, Spares & Customer Service Coordinator (Spares Parts, Machinery & Service Engineers). The Role: Reporting to the Operations Manager. Liaise with the Customer Service Coordinator and Shipping Department The Shipping Coordinator will be responsible for ensuring the Company provide excellent customer service to all clients and to promote this...

  • Credit Control Agent

    3 weeks ago


    Poulton-Le-Fylde, North West, United Kingdom Hiredonline Full time

    Credit Control AgentHave you got what it takes to succeed The following information should be read carefully by all candidates. £25k to £31k + Bonus Poulton le Fylde, FY6 8JX Office based The role of Credit Control Agent: Proactively communicating with indebted commercial energy consumers to negotiate settlement, or an appropriate alternative commercial...

  • Water Site Agent

    1 week ago


    Redcar, North Yorkshire, United Kingdom Hays Full time

    Site Manager/Agent, South Yorkshire, Doncaster, £62k + car allowance + benefits Site Manager/Agent (Water) required to work on a water project contract across South Yorkshire, Doncaster.Hays Civil Engineering are delighted to be working with this Civil Engineering and Infrastructure Contractor, in supporting their recruitment for a Site Agent/Manager. ...


  • Spalding, Lincolnshire, United Kingdom Reed Full time

    Customer Support Advisor Job Type: Full-time Location: Spalding but Peterborough from September. We’re looking for a Customer Support Executive to join our team and help deliver an exceptional customer experience. If you’re passionate about making a difference in people’s lives and thrive in a dynamic environment, we want you! Day to Day of...

  • Site Manager/Agent

    7 hours ago


    Redcar, North Yorkshire, United Kingdom Hays Full time

    Site Manager/Agent, South Yorkshire, Doncaster, £62k + car allowance + benefits Site Manager/Agent (Water) required to work on a water project contract across South Yorkshire, Doncaster.Hays Civil Engineering are delighted to be working with this Civil Engineering and Infrastructure Contractor, in supporting their recruitment for a Site Agent/Manager. ...

  • Spares, Shipping

    3 weeks ago


    Gainsborough, Lincolnshire, United Kingdom A M P Rose Full time

    Shipping, Spares & Customer Service Coordinator (Spares Parts, Machinery & Service Engineers). The Role: Reporting to the Operations Manager. Liaise with the Customer Service Coordinator and Shipping Department The Shipping Coordinator will be responsible for ensuring the Company provide excellent customer service to all clients and to promote this...

  • Site Agent

    4 weeks ago


    Heslington, North Yorkshire, United Kingdom CS Construction Staffing Full time

    Site Agent - Ideally living in the Yorkshire area, for a Battery Storage site. You will initially manage a project that will run for 9 month’s, involving:- Topsoil strip.Earthworks.Cut/fill.Capping.Drainage.In situ concrete foundations.Ducting.Fencing. The ideal candidate would be a Site Agent with experience in the water industry, power and energy and...


  • Harrogate, North Yorkshire, United Kingdom Marmion Full time

    We are searching for an organised individual with excellent communication skills to join a connected outsourced agency provider as a Business Support Executive based in Harrogate. ~£24 days holiday + Bank Holidays ~ Excellent Benefits Package (Discounted Gym, 2 paid charity/volunteering days + more) ~ Hybrid Working (3 days in the office) As an...


  • Harrogate, North Yorkshire, United Kingdom Marmion Full time

    We are searching for an organised individual with excellent communication skills to join a connected outsourced agency provider as a Business Support Executive based in Harrogate. ~£24 days holiday + Bank Holidays ~ Excellent Benefits Package (Discounted Gym, 2 paid charity/volunteering days + more) ~ Hybrid Working (3 days in the office) As an...