Customer Support Agent
2 weeks ago
**Job Purpose**
To assist and respond to external customers both verbally and in writing regarding bookings, complaints and claims in accordance with Company policy to ensure a high level of customer service is provided to our client base. Support the business with internal travel requirements and social media activity.
**Principle Responsibilities**
- Initiate contact with passengers and travel agents during advance flight disruption including schedule changes
- Troubleshoot and resolve routine customer complaints
- Process routine customer compensation and baggage claims
- Liaise with Operations daily regarding disruption and offer solutions and advice
- Communicate with business partners such as but not limited to airports handling agents, airlines to support business requirements
- Assist with social media platforms; creating and updating posts
- Fare filing
- Distribution administration
- Reports / analysis
- Schedule changes and management updates
- Tax checks
- Competitor monitoring
- Special event monitoring
**Requirements**:
Essential
- Customer service background
- Excellent writing and verbal skills
- Strong communication and problem solving skills
- Works well under pressure
- Good initiative
Desirable
- GDS experience
**Salary**: £25,000.00 per year
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 2 years (required)
Work Location: In person
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