Premises Officer

6 months ago

London, United Kingdom C R Services NorthWest Limited Full time

**Main Purpose Of The Job**:

- To ensure Adult Learning Lewisham and designated community premises are secure, clean, warm. Under the guidance of the Premises Team Leader and/or Premises and Facilities Manager to provide a safe environment for staff, service users and visitors; ensuring full compliance with health and safety legislation.
- To be responsible holding and securing premises keys for purpose of the opening and closing of centres; ensuring that effective locking up and opening procedures are followed and provide access to internal areas as appropriate i.e. to scheduled contractors, centre users etc.
- To be responsible for portering duties, general maintenance and minor repairs at all locations. Monitoring, identifying and reporting premises related jobs, equipment faults through the FM helpdesk where required.
- To action daily centre related tasks and those set out on the premises team task system, this includes responding to room setups, room resource requests, water flushing, alarm testing etc.
- Take responsibility for the collection and distribution of incoming mail, parcels and other deliveries. Ensure that all mail (some of which will be confidential) and deliveries are held securely; with due regard for data protection regulations (GDPR).
- To deliver the best possible customer service in line with the Premises and Facilities service offer to visitors, centre users, as well to with colleagues and other staff.

**Summary Of Responsibilities And Personal Duties**:
**Security Duties**
- To ensure a high level of security at all sites including taking responsibility for being a secure key holder. Under the direction of the premises team leader and/or premises and facilities manager ensure access to centres at times prescribed and for special events. To ensure unlocking of the Centres at relevant times.
- To ensure ALL entrances and exits are securely locked and security alarms set when the centres are not in use. To undertake patrols of all areas of the centres at regular intervals and deal with intruders as in accordance with Council policy. To attend emergency call-out duties and make emergency repairs as necessary.

**Customer Care & Support**
- To promote an exceptional customer care culture which ensures that service users receive the best possible customer service with respect to centre facilities. To ensure that access to the Centres is safe and clear for service users and staff at ALL times, including during winter, autumnal conditions.
- To maintain an inventory of furniture and equipment for all centres. To ensure that all facilities and services are fully functional and available for use, including preparing rooms. To ensure signage is clear and appropriate in line with Council policy.
- To support and assist in the preparation rooms including teaching resources and materials, pictures and displays.

Respond to requests for the distribution and installation of ICT equipment in support of the curriculum and ALL meetings. To ensure that equipment is secure, properly accounted for and returned in full-working order. To Liaising with Adult learning Lewisham IT technicians as appropriate and reporting fault and repair requirements via the ALL IT helpdesk.

**Facilities Duties**
- To ensure that the heating and ventilation within Centres is working to a satisfactory standard and maximizes fuel efficiency.
- To regularly inspect equipment and undertake daily inspections of boiler equipment as required by the Site Manager.
- To take delivery of stores, materials, etc and transport them to all Centres, as required. To carry out general duties as required for the café areas.
- To ensure internal/external grounds are maintained in a clean and tidy manner at all times. To effectively control parking in Centre car parks.

**Repairs**
- To carry out regular maintenance checks throughout the Centres, completing any minor repairs to ALL’s buildings, fixtures, fittings and furniture and ensuring records are updated accordingly.
- To liaise with the premises team leader and/or premises and facilities manager in respect of repairs, order agreed equipment; supervise contractors and ensure all repairs are completed to a satisfactory standard.
- To liaise with the corporate FM regulatory team via the FM Helpdesk in respect of repairs which are their responsibility.

**Health and Safety**
- To ensure access to buildings and facilities are safe and meet the needs of all visitors, centre users and staff including those with disabilities. To bring to the attention of the premises team leader and/or premises and facilities manager any repairs or adjustments which need to be made.
- To understand and be trained in how to use fire equipment in a safe manner. To regularly test fire and other alarms, as required.
- To ensure that the highest standards of cleanliness and hygiene are maintained in the centres by removing any spillages, litter and ensuring equipment in toilet areas is replaced in a timely mann

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