Solutions Consulting, Enterprise Consultant

3 weeks ago

London, United Kingdom Medallia Full time

Overview:
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here

At Medallia, we hire the whole person.

**Responsibilities**:
Solutions Consultants partner with Sales Directors to shape the Customer Experience vision of prospects and existing clients and present Medallia’s thought leadership around Operational CEM. You will be focused on:

- Customer Discovery - Build relationships with customers to identify business goals and limitations with their current CX approach/solutions
- Set A Customer CX Vision - Evolve and shape customers CX strategy beyond their current state through the development of a solution hypothesis, as supported by relevant proof-points from our customer success stories
- RFP’s - Craft RFP responses that demonstrate the value of Medallia
- Product Demonstrations - Master Medallia’s product capabilities and address a wide variety of business concerns through a customized and differentiated product capability demonstration
- Solution Design - Develop comprehensive CEM solutions that transform the business and organizational culture of prospect companies
- Workshops - Run workshops to shape and refine our proposed solution with senior executive audiences
- Scoping - Design, scope, and estimate the software solution and professional services for prospects and customers
- Cross-functional collaboration - Collaborate with Sales, Product, Marketing, Legal and Professional Services to deliver on prospect needs

Qualifications:

- Bachelor's Degree or equivalent work experience
- Signifiant experience in a customer-facing role or sales organization
- Excellent business and technical presentation skills, communication (oral & written), and relationship building skills, across all levels of management- Ambitious and self-motivated with a high emotional IQ- Ability to make decisions guided by policies, procedures and business plan with limited guidance
- RFP and/or proposal writing skills experience preferred
- Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments- High capacity to learn new terminology, technology, and products

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