IT Support Specialist
2 weeks ago
The role will be both Support services and Project work in a pharmaceutical manufacturing environment to help ensure a smooth transition + running of IT services. The key duties and responsibilities are as follows:
1. The Desktop support side of the role will focus on helping with Microsoft Windows and Office 365, Desktop software, Server based systems, following system manuals and SOP's, Basic network, internet and VPN issues, Telephony (fixed and mobile) utilising MDMPlatform and Collaboration technologies, such as Teams and Video Conferencing.
2. As part of the role you work on projects smooth transition of services in; large scale roll outs and end user communication/training, Install new / rebuild existing PC's and configure hardware, peripherals, services, settings, directories, storage, etc.in accordance with standards and project/operational requirements and Develop and maintain installation and configuration procedures, including their documentation
3. The Desktop Support Specialist should be looking to provide a high level of customer service ability in the role communicating positively with colleagues prioritising VIP and high impact incidents and identifying problems underlying regular incidents andcontribute to their resolution. The role will include being on call once every 6 weeks on a rota basis
4. In the role you will help escalate incidents to Application, Network, Server and EUC teams where appropriate and liaise with 3rd party support suppliers to get incidents resolved.
1. Relevant degree in a IT /Computer Science or similar field
2. Proven pharmaceutical industry experience of supporting IT to show an understanding of regulatory standards, where to find information on standards.
Key Words: IT Desktop Support Engineer Computer Windows Active Directory Server
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