Online Sales Administrator

2 weeks ago

Llandudno Junction, United Kingdom Crest Full time

**JOB DESCRIPTION**

**Job Title**: Online Sales Administrator

**Hours**: 37.50 hrs per week (Monday to Friday)

**Salary**: £18,525 pa (£20,475 post 1st April 2023)

**Location**: Llandudno Junction

**Term**: Permanent (3-month probationary period)

**Reports to**: Online Sales Co-Ordinator

**Do you have a passion for helping the local community?**

Crest is a charity based in North Wales that helps individuals of all backgrounds take positive steps forward in their lives through the medium of re-use and recycling enterprises. Crest was established in 1998 to help disadvantaged individuals increase their skills and gain employment; this remains our core mission value.

Crest currently has 4 community retail stores in Llandudno, Llandudno Junction, Colwyn Bay and Rhyl, and a dedicated reuse and recycling hub in Llandudno Junction. We work extensively with local partners and the wider community to repurpose pre-loved electrical goods, furniture, household goods and clothing for retail back into the community for reuse.

Our extensive Volunteering Programme and Supported Ability Placement Scheme provide many opportunities for members of the community to gain work experience, develop new skills and contribute to their community. Furthermore, we invest in our staff with ongoing career support and personal development/skills training. Crest is a close-knit team with a family friendly work environment where no two days are the same; one thing is for sure - you will personally contribute positively to the fabric of your community.

To find out more about our fantastic organisation, please visit our website:
**Purpose of the post**

The Online Sales Administrator is responsible for the day-to-day Online Sales administration. To research potential high value items, catalogue and promote to a wider customer base via online selling.

**Key Duties and Responsibilities**

**1. Maximise Online Sales volumes and prices whilst keeping costs to a minimum**
- Present high-quality listing of products online using quality photographs and well-crafted wording to an agreed template.
- Ensure stock is sold to maximise profit and achieve targets.
- Ensure high standards of customer service and Online Sales customer complaint resolution.
- Maintain Online Sales store feedback rating at above 99%.
- Implement Online Sales promotions as directed by the line-manager.
- Maintain accurate records in all processes including sales, promotions, complaints, refunds, attendance logs, etc.

**2. Give day to day supervision to a small team of Online Sales volunteers**
- Work with a small* team of volunteers who with time will be recruited and managed by Crest (* typically between 1 and 2 at the same time)
- Ensure volunteers adhere to Crest’s policies and procedures.
- Work to have a healthy team dynamic.

**3. Generating and evaluating stock**
- Maintain high standards of stock organisation and general housekeeping.
- Ensure stagnant stock is re-priced, represented or returned to one of our physical shops for resale

**4. Dispatch and Packing**
- Ensure items are packed to avoid damage, dispatched, and delivered on time.

**5. Administration, Security, Health & Safety**
- Provide a safe environment that protects all staff, volunteers, and the public
- Promptly report any maintenance or Health and Safety issues to your manager
- Ensure all financial, cash handling and security procedures are adhered to
- Ensure rigorous control of IT and Financial systems
- Ensure confidential files and documents are kept secure
- Scan frequently for anomalies that might flag fraud or theft and report all niggles to your line manager
- To undertake such additional duties appropriate to the post and to support the organisation’s wider goals by working flexibly across the organisation from time to time as determined by your manager.

**Job Types**: Full-time, Permanent

**Salary**: £18,525.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Retail and Online Sales: 2 years (required)
- Customer Service: 2 years (required)

Work Location: One location

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