Jewellery Administrator

W&W Jewellery are seeking a Jewellery Administrator to work with the existing team for a wide ranging role covering Sales, Production & Marketing.
- Self-motivated and pro-active
- Organised with good communication skills
- Enjoy working as part of a small team
- Well-spoken & well-presented
- Trustworthy

**Sales**:

- Maintain day to day studio presentation including displaying the Jewellery Box collection.
- Manage, develop and prioritise sales enquiries and provide sales support.
- Provide high standards of client service ensuring client satisfaction throughout the sales process to support future recommendations including post-sale follow up with clients.
- Complete valuation documents for all finished items of jewellery.

**Production**:

- Enter client data and to maintain client data on an ongoing basis completing a quarterly review of client data.
- Enter new enquiries.
- Book out all jobs/items to relevant workshops and suppliers. This includes taking items to the Post Office to be sent Special Delivery when relevant.
- Book in all jobs/items from relevant workshops and suppliers including processing invoices. Ensure any queries are flagged when booked in.
- Order products, gemstones and parts for enquiries.
- Assist with confirming available products, gemstones and parts for enquiries along with associated costs.
- Work with relevant suppliers/workshops to maintain efficient progress of all production.
- Undertake filing and shredding of documents.

**Marketing**:

- Photograph finished Jewellery for social media and valuations along with photography to document the production of a finished piece of Jewellery.
- Compile inspiration images relevant for an enquiry and to upload these as a carousel in the client area of our website when relevant along with other relevant images, designs and documents going forward.
- Organise and maintain all design and image folders especially uploading image of finished items into 'W&W Final Images’ folder. This is crucial for effective marketing and also to avoid duplicating work for new enquiries.

**General**:

- Answer telephone involving colleagues when relevant and developing client service where possible.
- Provide high standards of administration with a high level of accuracy.
- Use and develop IT skills to deliver role efficiently.
- Keep a smart, tidy and fashionable appearance suitable for client facing position.
- Treat all sensitive, private or company information as confidential.
- Take all necessary security measures at all times operating to guidelines provided.