Graduate Fleet Support Executive

4 days ago

Coventry, United Kingdom Karshare Full time

Company Description

Karshare is the UK’s first car sharing platform aimed solely at serving communities within their neighbourhoods. Using smart technology and a contactless process, we connect renters with car owners, giving those with cars the opportunity to earn extra income while providing quick and easy car rental to those who need it.

The company is in a fast growth phase and we are now recruiting for a **Graduate Fleet Support Executive. **The position plays a key role in developing our car sharing service in **Coventry and Birmingham, **creating advocates to continue to grow our business, and ensure we are offering the very best customer experience to the car sharing community. You will have a genuine enthusiasm for what we’re doing and a desire to grow the Karshare community in both cities.

Through car sharing, we are creating a more sustainable, shared future, where having a car can be seen as a choice, not a necessity. Join us

**Job Description**:
**Key Responsibilities**:

- Work closely with the Community Manager in Coventry/Birmingham to ensure there is an optimal customer experience from sign-up agreement to installation.
- Monitor the installation process to ensure the install is completed as soon as possible and to ensure we hit our monthly installation targets for the 2 cities.
- Ensure new cars being put on the platform are roadworthy by carrying out all required vehicle checks.
- Support customers through the eligibility and onboarding process to get their cars signed up and ready on the Karshare platform.
- Ensure new onboarded cars are described and photographed in the most optimal way to attract rental bookings.
- Undertake testing of new owner installations to optimise set up for go-live.
- Support owners with how the app works including advice on maximising car availability to increase rental potential.
- Track and troubleshoot any issues with cars using 3rd party systems and via spreadsheets.
- Work with 3rd party suppliers to take corrective action to optimise the installation process.
- Be the face of Karshare customer operations in Coventry/Birmingham - develop strong relationships to enable regular contact with our owner community to ensure Karshare continues to support them achieving their rental objectives.
- Listen at all times to what customers are saying and feedback to the business so that the Karshare service can be continually improved.
- Inspect car damage and help to find solutions to ensure the vehicles are fixed as quickly as possible and with the most cost effective solution.
- In the first instance work with owners for them to take care of the damages or when required assist in liaising with garages.
- Report and assist the tracking of insurance cases and ensure the owner is aware of where how the case is progressing.
- Liaise with our Tech and Product teams to flag issues which need fixing, as well as making suggestions to improve the customer experience.
- Quickly respond and react to support customers by solving any problems which may arise.
- Any other required tasks within your skillset.

**Qualifications**:
**Essential Requirements**
- An understanding of vehicle roadworthiness, vehicle maintenance and upkeep
- Full clean driving licence and access to your own personal car
- You hold a Bachelors degree
- PC literate (Microsoft Office and/or G-Suite) with the ability to use, desk and mobile technology to complete tasks as well as spreadsheets.
- A confident driver with a good general knowledge and understanding of cars.
- Based in Birmingham and able to travel to Coventry when required.

**Other Requirements**
- Flexible approach as the role will be out on the road driving to meet customers and home based.
- A self-starter: resilient with a positive outlook.
- A people person: friendly and an excellent communicator, able to inspire others into action.
- Goal-driven: you have a desire to grow and excel in your role.
- Purpose-driven: you want Karshare to succeed because you understand how car sharing can help create a more sustainable future.
- Love to meet and engage new people to build strong relationships.
- Have a pre-emptive mindset and capability to spot operational challenges and act before they become problems.
- Resilient, passionate about solving problems and able to thrive in a fast-paced environment.
- Organised and able to juggle the admin side of the role to fit around going out to meet customers.
- Comfortable working with technology / digital tools.

Additional Information

The role is based on a 40-hour week Monday to Friday from 9am to 6pm. However, flexibility is required to manage meeting customers at their preferred times and occasionally Saturday visits may be needed (time in lieu will be given back). Karshare has a flexible approach to how you manage your time and we need you to be flexible too.

**Benefits**
- 25 days holiday plus 8 bank holidays. In addition an increase of 1 day every year after 2 years of service up to a maxi

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