Customer Retention Advisor

3 weeks ago

Coatbridge, United Kingdom Contact Security Services Ltd Full time

**What you will be doing**:
You will work on a wide range of duties such as coordinating engineer diaries, answering the telephone and dealing with customer issues, customer correspondence, booking in engineer calls, carrying out any tasks required by the manager, whilst working to tight deadlines.

**What we are looking for**:

- Excellent attention to detail
- Great communicators who listen to and understand our customers
- Team players with a genuine passion for delivering amazing customer service
- Fast-paced learners who enjoy variety and can embrace change
- Self-starters who want to be challenged to become high achievers
- Able to really understand our customers needs and talk confidently to them about our award-winning products and services
- Committed to our customers, our business, and our success.
- General administrative duties as required to support the operation of the Service Department
- Experience with Microsoft Office (Word, Excel, PowerPoint and Outlook).

**About Us**:
Contact Security Services, are a fully SSAIB approved security installer celebrating 15 years in business in the electronic security industry. We pride ourselves in providing individually tailored solutions in Intruder Alarms, Wireless Burglar Alarm Systems, Home and Commercial CCTV systems, Fire Alarms and Access Control systems for both domestic and commercial customers.

Throughout that time we have built up an enviable reputation of providing excellent personal services with the highest customer satisfaction.

**Job Type**: 5 Days ( 37.5 Hrs Per Week )

**Salary**: Negotiable depending on experience

Contributory pension scheme

**Experience**:

- Administration: 3 year (preferred)

**Salary**: £21,000.00-£23,500.00 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

COVID-19 considerations:
Sanitised work stations and social distancing

**Experience**:

- administration: 2 years (required)

Work Location: One location

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