Patient Administrator
3 months ago
2 x part time staff required - hours to be discussed at interview.
Must be able to work whole days.
The role is based at Royal Blackburn Hospital for Acute Occupational Therapy and Physiotherapy across East Lancashire. We are seeking 2 enthusiastic, motivated administrator to join our busy team.
They must have excellent customer service and communication skills, a pleasant manner, and be fully computer literate with a keen eye for detail. They should have a desire to expand beyond their current experiences, with a willingness to adapt to the changing needs of the service, addressing new challenges when required. They must be able to work under their own initiative, have good time management skills, be flexible in their approach and demonstrate the ability to multitask. A previous working knowledge of the EMIS system and AccuRx is desirable.
Our office opening hours are 8am - 4pm Monday to Friday.
The post holders will provide a highly effective and efficient administrative service that provides support to patient related processes including referral management and booking, telephone call handling, data inputting/processing, typing letters, general administrative/clerical duties and on-site/reception duties.
The post holders will be responsible for updating and maintaining information recorded on patient administration systems i.e. EMIS and CERNER Millennium etc.
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.
MAIN DUTIES
1. Ensure adherence to the Patient Administration Standard Operational Policy at all times.
2. Responsible for timely, accurate recording of referrals, appointments/contacts and patient information both manual and electronic in line with Data Quality protocol.
3. Responsible for processing referrals in accordance with clinical triage and KPI’s. Ensuring appointments are in line with the Therapies Access Policy, highlighting issues and taking corrective action where necessary.
4. Maintain the confidentiality of any information obtained regarding patients and be aware of the Data Protection Act, Caldicott and Freedom of Information policies.
5. Negotiate patient appointments, offering choice of dates/time whilst adhering to clinical requirements e.g. type of appointment, profession required.
7. Arrange transport and translation services where necessary.
8. Courteously and efficiently, receive all telephone enquiries from patients, carers, other professionals and external agencies in relation to appointments and general enquiries and in accordance with Trust Policy.
9. Provide general clerical duties including filing, scanning, photocopying.
10. Ordering and receipting goods.
11. Ensure patient case notes and appropriate electronic systems are maintained to a high standard ensuring information entered is in line with the Trust’s data quality standards.
12. Participate in the induction of new Patient Service Administrators, sharing knowledge and expertise of the administrative processes, functions and specific knowledge.
13. Prioritise and manage own workload each day to ensure the department runs efficiently and effectively.
14. Provide cover across the Administrative Services when required.
15. Identify potential overseas visitors and patients liable to pay for treatment, at point of referral as per Trust’s Overseas Visitors policy.
16. Provide administrative support to clinicians with regards to patient related tasks i.e. preparing clinics, distributing patient leaflets, uploading documents to EMIS etc.
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