Patient Administrator
6 months ago
2 x part time staff required - hours to be discussed at interview.
Must be able to work whole days.
The role is based at Royal Blackburn Hospital for Acute Occupational Therapy and Physiotherapy across East Lancashire. We are seeking 2 enthusiastic, motivated administrator to join our busy team.
They must have excellent customer service and communication skills, a pleasant manner, and be fully computer literate with a keen eye for detail. They should have a desire to expand beyond their current experiences, with a willingness to adapt to the changing needs of the service, addressing new challenges when required. They must be able to work under their own initiative, have good time management skills, be flexible in their approach and demonstrate the ability to multitask. A previous working knowledge of the EMIS system and AccuRx is desirable.
Our office opening hours are 8am - 4pm Monday to Friday.
The post holders will provide a highly effective and efficient administrative service that provides support to patient related processes including referral management and booking, telephone call handling, data inputting/processing, typing letters, general administrative/clerical duties and on-site/reception duties.
The post holders will be responsible for updating and maintaining information recorded on patient administration systems i.e. EMIS and CERNER Millennium etc.
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.
MAIN DUTIES
1. Ensure adherence to the Patient Administration Standard Operational Policy at all times.
2. Responsible for timely, accurate recording of referrals, appointments/contacts and patient information both manual and electronic in line with Data Quality protocol.
3. Responsible for processing referrals in accordance with clinical triage and KPI’s. Ensuring appointments are in line with the Therapies Access Policy, highlighting issues and taking corrective action where necessary.
4. Maintain the confidentiality of any information obtained regarding patients and be aware of the Data Protection Act, Caldicott and Freedom of Information policies.
5. Negotiate patient appointments, offering choice of dates/time whilst adhering to clinical requirements e.g. type of appointment, profession required.
7. Arrange transport and translation services where necessary.
8. Courteously and efficiently, receive all telephone enquiries from patients, carers, other professionals and external agencies in relation to appointments and general enquiries and in accordance with Trust Policy.
9. Provide general clerical duties including filing, scanning, photocopying.
10. Ordering and receipting goods.
11. Ensure patient case notes and appropriate electronic systems are maintained to a high standard ensuring information entered is in line with the Trust’s data quality standards.
12. Participate in the induction of new Patient Service Administrators, sharing knowledge and expertise of the administrative processes, functions and specific knowledge.
13. Prioritise and manage own workload each day to ensure the department runs efficiently and effectively.
14. Provide cover across the Administrative Services when required.
15. Identify potential overseas visitors and patients liable to pay for treatment, at point of referral as per Trust’s Overseas Visitors policy.
16. Provide administrative support to clinicians with regards to patient related tasks i.e. preparing clinics, distributing patient leaflets, uploading documents to EMIS etc.
-
Patient Administrator
6 months ago
Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time1 x part time staff required - 0800 to 1600 Tuesday to Friday. The role is based at Royal Blackburn Hospital for Acute Occupational Therapy and Physiotherapy across East Lancashire. We are seeking an enthusiastic, motivated administrator to join our busy reception team. The successful applicant will be expected to provide a high-quality administrative...
-
Patient Administrator
6 months ago
Blackburn, United Kingdom Circle Health Full time**Patient Administrator** **The Beardwood Hospital** **37.5 hours & Permanent** **£23,166 + Benefits** **The Beardwood Hospital** Is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the...
-
Patient Administrator
6 months ago
Blackburn, United Kingdom Circle Health Group Full time**Patient Administrator** **The Beardwood Hospital** **Full Time - Permanent** **£21,742.50 plus benefits** **The Beardwood Hospital** **Is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the...
-
Patient Flow Facilitator
6 months ago
Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full timeAn exciting opportunity has arisen for an enthusiastic individual to join the Patient Flow team. You will operate in a non-clinical role and have senior administrative duties for a designated directorate / division / peripheral site. Reporting to the Matron - Patient Flow you will focus on the SAFER Patient Flow Bundle reducing internal delays and waste. You...
-
Patient Flow Facilitator
7 months ago
Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full timeAn exciting opportunity has arisen for an enthusiastic individual to join the Patient Flow team. You will operate in a non-clinical role and have senior administrative duties for a designated directorate / division / peripheral site. Reporting to the Matron - Patient Flow you will focus on the SAFER Patient Flow Bundle reducing internal delays and waste. You...
-
Patient Navigator
7 months ago
Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full timeAn exciting opportunity has arisen to join the Cancer Services Administration team at East Lancashire NHS Trust To provide full administrative support to the Best Practice Timed Pathway meetings and proactive monitoring and tracking of the cancer patients, ensuring that their journey is processed in a timely and efficient manner, in line with the Cancer...
-
Lung Pathway Patient Navigator
6 months ago
Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full timeThe purpose of this role is to provide full administrative support and aid the delivery of earlier diagnosis of patients with suspected lung cancer. This will include the proactive monitoring and tracking of cancer patients, ensuring that their journey is processed in a timely and efficient manner, in line with the Cancer Waiting Times Targets including the...
-
Respiratory Administrator
7 months ago
Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full timeAn exciting opportunity has arisen for a dynamic and enthusiastic Band 3 respiratory Administrator to work in the Respiratory Department Chest clinic at Royal Blackburn hospitals NHS trust This is an exciting opportunity to be a part of the Respiratory Directorate.The post holder should therefore expect to work across any of the 5 trust sites Including...
-
Appointments Administrator
7 months ago
Blackburn, United Kingdom TotallyPLC Full time**About the Role*** As an Appointments Administrator with Totally, you will be accountable for the operational and clinical delivery, support by Clinical Leads and an Administration Manager. Successful applicants will need an excellent telephone manner, good administrative skills and have experience of working in a busy service led environment. **Your Day...
-
Office Administrator
6 months ago
Blackburn, United Kingdom Witton Medical Centre Full timeRegister new patients and also deal with any amendments and deductions. Any other administrative duties to support management.
-
Administrator
6 months ago
Blackburn, United Kingdom Rotherwood Recruitment Full timeDescription Our client is medical centre specialising in drug & alcohol addiction. They are looking for an Administrator/Receptionist to assist with a variety of duties and ultimately supporting clients through their recovery journey. Main duties: - Dealing with all person-centered administrative needs, for example, booking appointments, preparing waiting...
-
Administrator
6 months ago
Blackburn, United Kingdom Cygnet Full timeWe are looking for an organised and experienced **Administrator** (with current Payroll and petty cash experience) to work alongside HR to maintain employee data. You’ll be working **Full Time, 40 hours per week **at **Cygnet Fountains**, helping ensure the safe and smooth running of services for the people in our care. **Cygnet Fountains** is a high...
-
Care Navigator
8 months ago
Blackburn, United Kingdom Oswald Medical Centre Full time**JOB DESCRIPTION** **JOB TITLE**: Care Navigator / Administrative Assistant (Multi Site) **MAIN PURPOSE OF POST**: To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff. Undertake administration in relation to patient healthcare and the Practice. **LINE MANAGER**: Reception...
-
Inpatient Bookings Administrator
4 weeks ago
Blackburn, United Kingdom CV-Library Full timeJob Description Administrative Assistant Location: Fulwood Hospital, Preston Hours: 37.5 hours per week (Monday-Friday 9:00-17:00) Salary: Depending on experience + Benefits Summary: Fulwood Hall Hospital was opened as a purpose built facility in 1986. In 2009 the hospital completed a £9m pound investment to refurbish and expand the site, making...
-
Clinical Administration Assistant
5 months ago
Blackburn, United Kingdom East Lancashire Hospice Full timeJob summary Clinical Administration Assistant The department plays an integral role, providing high quality support to all the clinical teams within the Hospice, including Support and Wellbeing, Community Team and the Inpatient Unit. The department is in the process of upgrading EMIS processes and reporting systems to ensure that documentation is...
-
Senior Lead Nurse
1 week ago
Blackburn, Blackburn with Darwen, United Kingdom East Lancashire Hospitals NHS Trust Full timeJob Description:We are seeking a highly skilled and experienced Registered Nurse to join our team as a Clinical Nurse Manager for the Outpatient Parenteral Antimicrobial Therapy (OPAT) service. As a key member of the multidisciplinary team, you will be responsible for providing expert clinical leadership and guidance to ensure the delivery of high-quality...
-
HR & Payroll Administrator
7 months ago
Blackburn, United Kingdom Priory Healthcare Full timeWe are looking for a **HR & Payroll Administrator **for our Forensic Hospital in the Blackburn area. **Kemple View** is a hospital with 6 wards in total, including low secure and locked rehab for male service users only. Kemple View also has a dedicated and purpose-built ward offering Low Secure Forensic Specialist Older Age service for patients over the age...
-
Pfi Contract Administrator
7 months ago
Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full timeAcross East Lancashire Sites, the PFI Contract Administrator is responsible for supporting the Trust PFI Team in the monitoring and analysis of the performance relating to the Trusts two PFI Contracts at Royal Blackburn Teaching Hospital (RBTH) and Burnley General Teaching Hospital (BGTH). As a PFI Contract Administrator, the post holder will play a key...
-
Band 2 Dietetic Clinical Support Worker
7 months ago
Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full timeWe are looking for an enthusiastic administrator to join our clinical support worker admin team supporting the Dietitians in the Dietetic Department. This is a full time role of 37.5 hours working Monday to Friday 8.30am to 4.30pm. Be the first point of contact for patients to the department. Ensure urgent patient requests are action in a timely manner...
-
Mental Health Act Administrator Assistant
6 months ago
Blackburn, United Kingdom Cygnet Full timeWe are looking for an organised and experienced **Mental Health Act Administrator Assistant** with a passion for making a difference to others. You’ll be working **Part-Time, 24 hours per week (Tuesday, Wednesday & Thursday)** at **Cygnet Fountains**, helping ensure the safe and smooth running of services for the people in our care. **Cygnet Fountains**...