QA & Software Support Intern

3 weeks ago

London, United Kingdom SPIKA Limited Full time

**Title: QA & Software Support Intern**

**Job type: Initial 6 month contract**

**Location: Hybrid Remote - London, SW1V**

**Salary: Up to £25,000 per annum depending on experience**

**QA & Software Support Intern**

We are looking for a bright, driven and motivated individual with excellent analytical skills and attention to detail to join our QA & Software support team on an initial 6-month contract with the possibility of extension or a permanent role.

This is a broad and rewarding position, where you will gain experience in testing software for high profile, global clients. The role involves testing a diverse range of web based & mobile software across multiple projects and platforms. You will develop an in-depth understanding of all new features / functionality of the platforms and learn how to establish new test protocols.

You will receive extensive on-going training & development, with the opportunity to learn and deepen your knowledge in areas including large scale MySQL databases, web development (HTML, CSS, JS), backend APIs (JSON, XML), AWSinfrastructure, and browser technologies.

This is a fantastic opportunity for a recent graduate or tech savvy individual to work on an amazing client-list including Bacardi-Martini, NBC Universal, Kings College, MoD and NHS, surrounded by an inspiring and talented team.

**Key Responsibilities**:

- Plan test cases, execute tests and capture results accordingly
- Configure and set up web/API based promotions
- Triage software systems (including log analysis, troubleshooting, identifying, and classifying issues)
- Using SQL to query and analyse data to extract reports or behavioural insights

**Required Skills**:

- Great interpersonal and communications skills
- Able to take own initiative, prioritise and complete tasks in a timely manner
- Good SQL knowledge and understanding of relational databases
- Good exposure to web development languages (e.g., HTML, CSS, JavaScript)
- Good understanding of APIs with the ability to interpret XML and JSON requests

**Additional beneficial skills**:

- Understanding of how the Internet works, including protocols, cookies, and ability to use browser development tools for troubleshooting and testing
- Understanding of browser compatibility, usability and cross-device testing
- Experience in using browser developer tools (such as Developer Tools for Chrome) for testing and troubleshooting issues
- Any exposure to Google Analytics and Google Tag Manager would be helpful
- please note, CVs without cover letters may be rejected without review.
- **No agencies please**_

**About Us**

SPIKA is a creative technical agency creating engagement through technology. We put the user at the centre & create personalised interactions between large organisations & individuals; personalising content, functionality & experience based upon a detailed understanding of preferences & behaviours. We work with some of the biggest names in retail & entertainment including the Bacardi Martini Group and NBC Universal.

SPIKA’s innovative technologies also help health, education & research organisations by engaging & motivating patients, students & research participants. We are proud to work with world leaders in medical excellence such as NHS, Kings College London and GSTT.

**Job Types**: Full-time, Fixed term contract, Temp to perm, Internship
Contract length: 6 months

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Life insurance
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Work Location: Hybrid remote in London

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