Client Coordinator- Manchester
3 weeks ago
One of the largest hair restoration clinics in the world, offering Hair Transplants, Micro Scalp Pigmentation and other hair loss treatments in 38 clinics worldwide. Harley Street based UK HQ with impeccable reputation and 13 other UK locations, making treatment accessible for the whole of the UK.
We are seeking a friendly and organised Lead Handler to join our team at Vinci Hair Clinic in Manchester. As the first point of contact for our patients, you will play a crucial role in ensuring a positive experience from the moment they arrive.
**SKILLS**
- Proven experience in a customer service or receptionist role
- Excellent communication skills, both verbal and written
- Proficiency in using computer systems and office software CRM
- Ability to multitask and prioritise tasks in a fast-paced environment
- Strong organisational skills and attention to detail
- Friendly demeanour and professional appearance
- Knowledge of medical terminology and experience in a healthcare setting (preferred but not required)
**MAIN DUTIES AND RESPONSIBILITIES**
- Qualifying new customer enquiries
- Answering incoming calls in a polite and helpful way
- Communicate our range of services accurately, guiding the lead accordingly and routing the enquiry in the most appropriate way
- Book consultations
- Communicate across teams to ensure work is completed efficiently and accurately
- Documenting every contact with clients
- Follow up with clients to ensure customer satisfaction
- Greet patients and visitors warmly as they enter the clinic
- Register patients by verifying their personal details.
**Benefits**:
- Salary £22.5k-£25k depend on experience
*
- Opportunity for professional development and growth within the clinic
Pay: £22,500.00-£25,000.00 per year
Schedule:
- Day shift
- Weekend availability
Work Location: Office Based - Manchester
Pay: £22,000.00-£25,000.00 per year
Schedule:
- Day shift
- Weekend availability
Work Location: On the road
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