Digital Account Executive

3 weeks ago

York, United Kingdom Webcertain Full time

**Overall Purpose**:
To achieve growth for the company by providing excellent service and results to our global clients.

**Key Accountabilities**:

- Manage and nurture client and agency partnerships (involving SEO, web development, web analytics, PPC, Content & social components) to build and sustain strong relationships with them
- Demonstrate a very good understanding of your clients and their business strategies and goals
- Communicate regularly with your clients on status, timeline, budget, deliverables, performance reporting, and other follow-up items
- Share knowledge of the client and their objectives with fellow team members to ensure the most appropriate solutions are identified on an ongoing basis
- Brief agency colleagues, and work with them to plan and implement the best advertising solutions for the client
- Identify upselling opportunities and expand the services offered, always maintaining a commercial focus, both from a Webcertain and a client perspective
- Create proposals for existing and new clients
- Undertake daily project management tasks
- Develop project plans to track progress
- Address clients’ needs and respond to clients’ requests as they arise
- Understand, adhere to and work towards client KPI’s and objectives at all times, ensuring client profitability through awareness of incoming revenues
- Use various tools to track and report on progress for metrics against objectives to clients
- Meet assigned financial targets and strategic objectives
- Management of the commercial element, including invoicing and budget management
- Ensure that all activities are carried out in accordance with Internal Processes and Procedures
- Deliver client forecasting on time
- Ensure invoicing is carried out in line with Account Management service standards
- Periodic travel to the York office will be required during probation and for occasional training events.

**Skills and attributes required**:
**Essential**:

- Impeccable business English and communication skills
- Excellence in customer service
- Strong knowledge and experience managing on-page and technical SEO projects.
- Good understanding of paid and social media
- Deep understanding of web analytics and reporting
- Strategic thinking and ability to develop digital marketing strategies.
- Robust project management skills
- Mastery of Microsoft Office Package, especially Excel
- Excellent presentation skills
- Ability to self-learn quickly.
- Proactive problem-solving attitude
- Resilience, adaptiveness, and a positive approach to change
- Enthusiasm for working towards financial targets and business development.
- Team player’s spirit
- Experience working in an agency environment.

**Desirable**:

- Native or bilingual level of proficiency in German or another European language
- Experience in web content creation, translation and website maintenance and development

*This job description is not restrictive or definitive in any way and should be regarded as a guideline to the duties required and may be amended in the light of changing circumstances following consultation with the post holder.

**All applicants must have the unrestricted right to work in the UK when they join.
- To all recruitment agencies: Webcertain does not accept agency resumes. Please do not forward resumes to our recruitment in-box or our employees. Webcertain is not responsible for any fees related to unsolicited resumes._

**Job Types**: Full-time, Permanent

**Salary**: From £26,000.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Please let us know about your SEO, Paid and Social Media knowledge.

**Experience**:

- Digital marketing: 2 years (required)
- Project management: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- a European language other than English? (preferred)

Work Location: Remote

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