Personal Banker

5 months ago

Douglas, United Kingdom RBS International Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the Isle of Man and as such all normal working days must be carried out in the Isle of Man.

Join us as a Personal Banker
- You’ll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals
- We’ll look to you to proactively find ways to enhance their individual banking experience
- Your career progression is important to us, so we’ll be helping you to achieve a Professional Banker accreditation while working in this role
- We're offering this role for a period of 15 months and if you don’t currently live on the Isle of Man, you’ll need to specifically state in your CV that you have the right to live and work here

**What you'll do**:
Customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

- Having great conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers when needed
- Helping customers to understand the different ways they can bank with us and the range of services we can offer and booking financial health checks
- Identifying opportunities to help customers fulfil their financial service needs, providing a seamless customer experience

**The skills you'll need**:
To be successful in this role, you’ll need to have experience of working in a customer facing environment. Strong communication skills are a must, as you’ll need to explain our products and procedures to our customers in an easy to understand way.

You’ll also need:

- A passion for customer service and delivering excellent customer experiences
- Good attention to detail
- Resilience
- Interpersonal skills
- The ability to work collaboratively and autonomously

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