Sports Betting

**Company Description**
Grosvenor is on an exciting journey of growth. It’s an great time to join us.... More than ever, we’re investing in our venues and our people to ensure we have the best gaming offering and the best people in the right places.

We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones.

Why just work... when you can work, win & grow with us.

Mad about sports? Great understanding of sports betting? Passionate about offering an entertaining environment for customer events? This one's for you

We're currently looking for a Sports Betting & Events Executive to join our casino team in Luton to promote sporting events and sales via our betting terminals, making customers feel valued and enjoy dealing with us. You will play a pivotal role in making sure that our sports viewing area offers a warm and welcoming environment for customers to place bets, watch live sports and enjoy a variety of entertainment events.

**We want you to**:

- Promote sports betting and sports/entertainment events to build attendance in venue and drive business growth, making the venue the place to be for a great night out
- Take bets on everything from football to cricket to motor racing and every other sport possible, having a passion for sport and a good understanding of betting terminals
- Research local offering for sports betting to ensure we are competitive and being innovative to provide the best experience for our customers
- Support in planning, promoting and managing events, working closely with F&B and casino teams to ensure customer satisfaction
- Develop a first-class approach to the relationship management for our customers, seeking ways to attract and retain their business
- Drive an ethos of customer obsession, delivering brand standards and service improvement so that the customer is the focus of everything we do.
- Maintain high standards of responsibility within the venue to ensure that all appropriate responsibilities are met within Gambling Commission expectations.
- Drive the growth of our betting terminal offering to support the vision to be the number one casino entertainment brand in the UK.
- Develop effective working relationships between the support teams within Sales, Entertainment, Marketing, Food & Beverage and Gaming to ensure the needs of the customer are understood.
- Support the GM an ongoing business plan for their club with agreed key actions and targets to be achieved

**Qualifications**
- Previous experience in a sports betting environment
- Passion for sports with the ability to confidently engage with customers
- Experience organising and managing events
- Analytical mind, good with numbers and able to use data to make recommendations to drive revenue
- Social media savvy, able to build online profile, engage with customers and promote our offering via multiple channels
- Omnichannel experience
- Experience in data capture and data analysis with ability to identify trends
- Fanatical about Customer experience
- Excellent communication skills
- Motivated and enthusiastic about learning new skills
- Good attention to detail

**Additional Information**
- ** Competitive Salary**: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
- ** Fantastic Rewards Package**: Beyond a competitive salary, our reward package includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding.
- ** Induction for Success**: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Grosvenor values and culture, ensuring you are well-prepared for your role.
- ** Learning and Development**: You'll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flare and style to become a driving force of our team’s success.
- ** Exciting Project Work**: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
- ** People-Focused Culture**: Grosvenor is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
- ** High-Performing Culture**: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
- ** Emphasis on Growth**: At Grosvenor, growth is not just a word; it's a commitment. We foster your individual and team growth to help you succeed and excel.

Don't miss out on the opportunity to join a people-focused business, offering a high-performing culture where you and your team can work, win, and grow together.