Senior Receptionist/administrator

1 month ago

Lewisham, United Kingdom Haberdashers' Academies Trust South Full time

Thank you for your interest in the post of Senior Receptionist at Haberdashers’ Hatcham College - the founding school in Haberdashers’ Academies Trust South.

Hatcham College is a wonderful school in which students develop into young adults, with all the choices that their education has provided them. Academic achievement is our core purpose, but no less important is the development of characteristics and values that enable Hatcham alumni to reach their full potential and then go out into the world to effect positive change.

We have the highest of expectations for all our students. This enables us to focus on developing the currency (examination results), character and confidence that they will need to navigate adulthood to find their place in the world.

Students at Hatcham College have an environment with very clear and strict boundaries. This creates an environment that is safe and learning takes place without disruption. Students are rewarded for effort, resilience and making positive choices. Aspiring to be the best that you can be is at the heart of all we do.

At Hatcham College we believe that it is incredibly important for all students to achieve their academic potential, however a good education is much more than that. We believe that these transferable skills are needed for a successful future, whatever career path students choose to pursue.

**Role Description**
**School/ Service: Hatcham College**
**Location: South East London**

**Salary: S13 - S16 (£21,816 - £23,449)**
**Hours per week: 35 hours a week, 44 weeks a year**
**Accountable to: Business Manager**

**Summary of responsibilities**:
1. Responsibility for the smooth running of the front facing reception area and other staff who provide reception cover, including maintaining communication channels regarding messages to staff, pupils and parents. ensuring that reception cover is maintained across the whole year, including periods of school closure.

2. Responsible for reception/switchboard duties including:
a. dealing with all telephone calls, taking messages and dealing with enquiries

b. greeting visitors to the College, being responsible for signing-in procedures and the issuing of visitors’ badges, ensuring DBS certificates and ID are seen and recorded as necessary.

c. responding to parental enquiries either by phone or in person

d. supervising and providing support to students who come to reception to sign in or out or with other queries

3. In the event of a fire alarm, to take responsibility for monitoring the reception area until an SLT member arrives. To take a register of all visitors who have signed in to ensure they are accounted for and to ensure the student late sign in sheets (from Google Sheets) are sorted into Year Group and printed for the Attendance Officer. To ensure written procedures are in place so that they may be followed in the event of the Senior Receptionist’s absence.

4. To act as an On call First Aider (if trained) as well as maintaining records of students who are taken ill and ensuring that transport is arranged before students leave the premises. In the case of accidents, to ensure that appropriate forms are completed and an ambulance is called if necessary.

5. Responsibility for maintaining a system for and dealing with Lost Property.

6. Responsibility for maintaining the main office photocopier and reporting faults to the service provider.

7. Responsibility for the efficient running of post distribution, dealing with all external and internal mail, including sending, logging and tracking parcels with parcel force and subsequent monitoring. To make arrangements with couriers for the collection of exam papers.

8. To undertake any other duties appropriate as may be required by the Business Manager, including supporting at Parents Evenings, Open Evenings and other College events as and when required

9. Record and file relevant student documents as requested by SLT

10. Distribute post to staff and assist with postal requirements

11. Assist with photocopying and printing needs of teaching staff

12. Maintain stationery supplies within the reception area

Additional Responsibilities
- To work within the Haberdashers’ Trust framework with regard to health and safety
- To actively promote the aims and ethos of the Trust, including equality diversity and inclusion
- To be aware of and assume the appropriate level of responsibility for safeguarding and promoting the welfare of children and to report any concerns in accordance with the safeguarding policies

No job description can be exhaustive and duties may alter over time. The post holder is expected to use their professional judgement to ensure that the role continues to evolve and develop in line with the Trust’s changing requirements.

Support

Our staff are important to us. We know that without great staff, our children will not be as successful. Therefore, professional learning is key to our success. We are fortunate to have a wide

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