Senior Library Assistant/administrator

1 month ago

Lewisham, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Senior Library Assistant/Administrator**
**Reference no: Lewisham 0007 9211 / 1**
**Pay Rate: £18.28 per hour PAYE**
**This opening assignment is for 3-4 months**
**The post holder is required to work a 7-day rota within 35hrs to include weekends** The purpose of the role is to work with a designated team to deliver library services and act as the face of the Council to all residents, ensuring delivery of the Council’s digital by default and the government’s assisted digital agendas.
**Key Responsibilities**:

- Proactively welcome and engage customers in library spaces and community settings. Carry out the duties with an understanding and commitment to excellent customer care.
- Deal with a wide range of enquiries by providing accurate and relevant information in an appropriate manner, referring on to other sources, signposting to services or senior staff as necessary. Provide guidance and assistance to encourage residents to make full use of the range of services on offer.
- Ensure the space looks welcoming and attractive at all times.
- Act on behalf of the Council to deliver services as required.
- Supervise library assistants when required to ensure all necessary routines are undertaken.
- Carryout the day to day processes required to maintain the stock in both hub and community libraries.
- Operate all ICT facilities, equipment and services in the hub library. Monitor the operation of the ICT system and report faults. Support community libraries with library related ICT.
- Support customers use of ICT in both library spaces and community settings and provide a supportive service to independent learners. Promote and champion the use of digital resources.
- Support with community outreach, working with colleagues across the service.
- Work with community library partners to ensure the efficient delivery of library services.
- Arrange and deliver outreach and community engagement with a range of community partners to include schools, nurseries and local community venues.

**Skills & Experience**:

- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Must have experience of working in a customer focused environment and of supervising staff.
- Experience working in a library and information or customer focused.
- Excellent communication skills both written and verbal.
- Good knowledge of the basic routines of a library & information service & understanding of the key services within the Council.
- ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

**_To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF_**
**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- **Please refer to the Role Requirements section above - your CV must address the requirements listed.**

**Other preferable/desirable details to include on your CV, if applicable**:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.

**Job Ref: Lewisham 0007 9211 / 1**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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