Reception Team Member

3 months ago

Basildon, United Kingdom Travelodge Full time

**Due to the lone working aspects of this position applicants must be over the age of 18 to apply.**

Come and join our amazing team at Travelodge Basildon as a Reception Team Member on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know

**The job in a nutshell**

As a member of our hotel team, you will be making sure every customer who stays with us has a great experience from the moment they arrive, to when they leave. Working lates/nights, you will be working on your own and your overall purpose will be to make sure our guests sleep soundly knowing they are safe and secure.

**What you will be doing**
- Delivering a great customer experience at every stage of our customer journey
- Welcoming our customers to the hotel - checking them in and allocating the right rooms
- Listening to customers, managing any requests or issues with genuine warmth and interest
- Working together with your colleagues to make sure you deliver consistently great service - writing a clear handover for the next shift
- Learning about what is happening in your hotel and the local area and sharing this with the rest of the team and customers
- Keeping your team and customer safe by following health and safety procedures, including regular fire and safety walks during each shift
- Keep your line manager up to date with any problems and follow up where necessary
- Supporting with cleaning rooms or supporting other colleagues where necessary
- Follow cash and banking procedures
- Set up housekeeping trolleys ready for the next shift to brand standards
- Patrol the hotel at regular intervals, ensuring guests have a good night’s sleep and internal noise is kept to a minimum
- Set up the hotel, ready for the next day’s trade
- Pre-empt problems before they arise and resolve promptly when they do

**What we’ll expect from you**

To succeed in this role, you will need to demonstrate a genuine passion for customer service and enjoy working as part of a team and be comfortable working on your own. You will be confident dealing with difficult situations that may arise during the late/night shift and able to make decisions about when to escalate. You will need a good understanding of the English language and be able to understand and communicate clearly with your colleagues and customers.

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every team member are:
**I care about people**
- _ I treat everyone in a way you would like to be treated_
- _ I am easy to work with_
- _ I have a can do attitude_
- _ I care about the impact my work has on others_

**I pay attention to detail**
- _ I do the little things that make a difference to our customers_
- _ I work to brand standards_
- _ I treat Travelodge time, equipment and stock as if it were my own_

**I drive for results**
- _ I hit targets in my role and work at the right pace_
- _ I take ownership of problems and try to fix them fast_
- _ I look for ways to avoid future problems_
- _ I look for ways to promote Travelodge_

**What you can expect from us**

**Culture**

At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. Every day is different here and you definitely see life We want you to bring your personality to work and we love our diversity

**Reward and recognition**

Just some of the benefits:

- Fun friendly environment
- 50% discount on rooms plus food and drink, as well as friends and family discount.
- £50 Travelodge voucher on each work anniversary
- Pension scheme totalling 8% (employer contribution 3%)
- Discounts off many high street retailers and mobile phone providers such as Vodafone.
- Opportunities to develop into Management roles through our ‘Aspire Programme’

We have regular rewards and recognition activities such as ‘FAB Fridays’ and ‘Housekeeping Heros’.

**Career and development**

You can expect full training in your role and you don’t need previous experience to join us. We have transparent career paths at Travelodge and you get to choose how far and how fast you want to go. Our Aspire Programme recognises everyone is different. If you want to study for a Diploma in Hospitality Aspire - Discoverer is for you. If you want to develop towards managing your own hotel, Aspire Traveller is a structured training and development programme. You will also be supported to achieve your Diploma in Team Leading during your training if you opt to join Aspire - Traveller.

If you feel you would enjoy a **Reception **role with us here at Travelodge then please click ‘apply’ now. We’d love to hear from you.

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