Product Support Specialist

**Product Support Specialist**

**Newmarket**

**40 hours per week, Monday-Friday**

**Job Summary**:
The Product Support Specialist will provide full support to the After Sales Service Manager with after sales customer repairs and/or service which may involve national and/or international travel outside normal working hours. The role involves providing cover on the shop floor as and when required.

**Key Responsibilities & Duties**:

- Provide support to the After Sales Manager to ensure high service levels are maintained to the satisfaction of customers.
- Travel, national and/or international, to carry out service and/or repairs for customers, as required.
- Provide a full support service to both the UK and Export sales teams, as and when required.
- Attend national and international exhibitions and work to set up the company stand ensuring that our machines are presentable.
- Work closely with the Sales teams to support dealer salesmen visiting farmer customers to assist in selling the company’s products and systems, as and when required.
- Support partners with crop trials, set up and planning, using the company’s products.
- Build positive working relationships with distributor and dealer staff.
- Report issues back to the Engineering and/or Service departments to ensure the ongoing development of the company’s products and systems.
- Visit dealers and distributors to conduct training on machine installations, service training, attendance of Open Day events etc. to present the company’s products ie. machine walk-rounds and Powerpoint presentations to farmers.
- Training operators, as and when required, to get the best out of the company’s products.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£35,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Newmarket: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 3 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person