Doorman/woman

St. Andrew Square, Edinburgh

**Be part of our city adventure...**

***

The Gleneagles Hotel is rich in history, for almost 100 years we’ve been sparking adventure across the Glorious Playground, our luxury 5-star hotel and country estate in rural Perthshire. We’ve arrived in the city creating a new chapter in our history, bringing our countryside flair to life on St Andrew Square, in the heart of Edinburgh.
- We have lovingly preserved and restored the iconic, A listed, former Bank of Scotland headquarters to

create the perfect urban gateway, the ‘Gleneagles Townhouse’.
- We are currently seeking an experienced, driven and highly motivated
** Link Person** to join our Guest Experience team, working
**Wednesday to Sunday, from 10am to**
**6.30pm**
**.**
- Gleneagles Townhouse offers all-day dining in our vibrant restaurant; perfect for breakfasts, long lazy lunches and spirited dinners. Our two bars are striking, including a rooftop terrace where our members enjoy extraordinary views over the city, previously only held by the rooftop statues

Our 33 bedrooms have each been uniquely designed to inspire a sense of understated luxury, with an appreciative nod to the heritage of the building.

Lastly, the Townhouse is also home to our members club, bringing together a community that has a passion for exchanging ideas, discovering new obsessions, collaborating together and simply having fun, with access to exclusive private spaces and on-site gym and wellness.
- Gleneagles Townhouse will not only become part of the fabric of the city, it will secure its place as an unrivalled, aspirational destination for socialising and staying.

As an inclusive employer, we’re also open to having a conversation with you around flexible working.
- We are proud to pay the Real Living Wage for every role throughout the Townhouse.

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**Here's a bit more detail on what we see you doing in this role**:

- As the first contact for our guests and members, you’ll be based at our front door, taking huge pride in extending a warm and thoughtful welcome to all
- Greeting each guest warmly by name, taking time to really listen and understand their individual needs, you’ll strive to always exceed their expectations
- You’ll have responsibility for swiftly and professionally ensuring the safe loading and unloading of our guests’ luggage, on occasion delivering and collecting luggage from our guest bedrooms
- Developing an expert knowledge and enthusiasm for our complete Townhouse offering, including all of our facilities, services and procedures, you’ll proactively share these with our guests; constantly looking for opportunities to always enhance the guest experience
- Showing support and respect for all of your team members, you’ll ensure a thorough and effective handover of any outstanding business to the next team
- Interacting with our guests, sharing your knowledge and experience, always warm, professional, helpful and doing everything you can to exceed their expectations, playing your part in making their stay with us 5 star in every way

**The kind of person we're looking for**:

- Ideally, you’re currently established or have had experience in a similar role, with an outstanding customer service track record
- Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
- Intuitively reading people, you know how to anticipate, and fulfil the expectations of our guests; always warm, thoughtful, professional, and well groomed, you play your part in ensuring luxury service is our signature
- Taking great pride in all that you do, you know your contribution is critical for both our guest and your team member experiences; reliable and seeks to consistently complete any task to the highest of standards and efficiently
- You maintain a high standard of personal presentation through very particular grooming, presenting a professional and organised working environment at all times
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
- You have a positive “can do” attitude to solving problems in a professional and courteous manner
- A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
- You want to be part of a team that works hard, supports each other and above all has fun along the way

**What’s in it for you**:

- The on target earnings for this role is £26184 / annual salary, comprising of a base salary of £22,000 (based on a 39 hour contract) and a qualified estimate of £4,184 in anticipated tronc/gratuities
- Overtime is paid at your hourly rate should you be required to work more than your contracted hours.
- As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and