Technical Author

9 months ago

London, United Kingdom Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Technical Author

Overview

The Partner Interfaces team is part of the larger Mastercard Digital Enablement Service (MDES) that is a single integrated platform for digital players to enable the digitization of supported digital payment methods. Our team vision is to facilitate consumption and maintenance of MDES services through a collection of easily accessible and well documented interfaces.

This exciting new role requires you to work closely with the service owners, product managers, and cross-functional teams to document details of various services, from the highest-level business benefit to the technical details.

Role

In this role, you will:

- Develop comprehensive API Technical documentation that meets organizational standards.
- Write developer-friendly content that meets the needs of the target audience, turning insights into a language that sets our users up for success.
- Evaluate current content and develop innovative approaches for improvement.
- Develop and update customer-facing implementation guides, capture evolving product capabilities and work with internal partners to publish to regular release cycles.
- Work with technical specifications, identifying and translating required content into clear customer guidance.
- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
- Create and contribute to internal slide decks, documents, and wiki pages to help increase knowledge of our platform, systems and services internally.
- Ensure all documentation deliverables are produced to the expected quality, timeframes and standards.

All About You
- Have a proven record writing effective documentation for technical systems or platforms.
- Working knowledge of structured writing, markdown, html, css, APIs.
- Ability to lead and manage multiple projects simultaneously, showcasing strong organisational skills.
- Be a strong, confident writer and speaker, able to communicate well with stakeholders to get answers and drive reviews.
- Be skilled at explaining technical concepts succinctly and clearly, and able to troubleshoot independently.
- Be customer-focused, able to recognize customers’ needs and challenges and identify possible solutions.
- Accountable and driven to produce accurate, best-in-class documentation in line with established standards and style guides.
- Be self-motivated and diligent, yet able to adapt when needed.
- Be proficient with authoring tools.

Advantageous:

- Experience documenting payment platforms or similar large systems.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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