Information and Advice Advisor
6 months ago
Age UK Barrow & District is an independent, local charity dedicated to enhancing the lives of older individuals. We are deeply committed to providing essential support to older members of our community.
Last year, our Information & Advice team supported over 1000 clients and successfully processed 351 benefit claims, resulting in £1,278,470 being awarded in unclaimed and backdated benefits to older people in the local community. We are currently seeking an experienced, motivated individual to join our Information & Advice team who shares our vision, mission, and values.
**About Us**:
Our Information and Advice Team offers invaluable support to older individuals in our community. From navigating benefit claims including exploring disability benefits, addressing personal care and mobility concerns to supporting with decisions on staying at home or moving into residential or nursing care, we strive to provide comprehensive assistance to those in need.
**Role Overview**:
As an Information & Advice Advisor, you will play a vital role in delivering support to older individuals, both over the phone and in face-to-face interactions. This includes occasional home visits for housebound service users.
You will be based either at our College House office in Barrow or at the Age UK Lancashire office in Lancaster, with occasional attendance at Community Outreach sessions to promote our services. Flexible working, including part time working options will be considered.
- **Welfare Benefit experience essential.**_
**Responsibilities**:
- Responding to enquiries made by telephone or in person
- Assisting clients with benefit claims such as attendance, disability and carers allowance, pension credit, council tax benefit and more.
- Providing impartial information and advice on local support services
- Keeping up-to-date on issues affecting older people
- Supporting volunteers to enhance information and advice provision
**Requirements**:
- Ability to deliver information and advice, including benefit advice
- Experience of working in an information and advice/welfare benefits setting
- Experience working with the general public, particularly older individuals
- Experience in project delivery and collecting statistical information
- Knowledge of social care
- Strong organisational and communication skills
- Full driving license with access to a car
**We Offer**:
- Training and development opportunities
- Contributory pension scheme
- Travel expenses
- Free onsite parking
- Generous holiday entitlement. 5 weeks holiday, plus statutory bank holidays, plus organisation shutdown over the festive period.
This is a fulfilling role where you'll have a direct impact on the lives of local older individuals.
**To Apply**:
**Job Types**: Full-time, Part-time, Permanent
Pay: Up to £24,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Benefits advice: 2 years (preferred)
Work Location: In person
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