3rd Line Mac Engineer

7 days ago


London, United Kingdom KINETECH RECRUITMENT LTD Full time

Central London | Hybrid working 3:2

About the role
- Responsible for the delivery of 3rd line desktop support services including the planning and delivery of any relevant project work.
- JAMF software deployment and asset management services, including administration and ongoing maintenance for all users.
- 3rd Line escalation point for the IT Service Desk and Project teams.
- JAMF administration for OS packaging and deployment and asset management.
- Major contributor on the road map for Mac technology, testing and advising on new hardware and OS releases.
- Plan and coordinate relevant project work e.g. new software or OS deployment
- Perform upgrades and patch management across the desktop estate and peripherals as required.
- Develop, implement and document test plans for new desktop systems and related software

About you
- Minimum of 4 years IT technical support experience (3rd line) within an ITIL focused environment
- Scripting and Automation (PowerShell, VBScript, Apple Scripting, batch files etc)
- O365 enterprise level administration
- Systems Management experience (JAMF GPO deployments)
- Experience with MDM solutions e.g. MS Intune
- Active Directory design, deployment, administration
- Group Policy design, deploy, administration
- Experience managing Mac updates for 1000+ endpoints

Likely qualifications
- Degree in systems engineering or related discipline.
- MCSE an advantage.
- ITIL V3 Foundation
- Apple Certified Support Professional (ACSP)
- JAMF Certified Expert

Kinetech is acting as a recruiter in relation to this hire. See our website for more information on how we handle your data.


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