Service Delivery Manager

2 days ago


Rotherham, United Kingdom HCT Group Full time

Service Delivery Manager

Rotherham

We are looking for this role to lead and deliver the provision of a high-quality, customer focussed service across all our Rotherham operations.

Pay and Benefits

Attracting a salary of up to £25k, with benefits including 26 days annual leave plus bank holidays, 4 x DIS Benefit, Mental Health Wellbeing Support and continued professional development and progression.

This role will operate 5 days over seven on a shift rota basis and the operational hours of work are between 04:00 - 22:00.

About Us

HCT Group is the world’s largest transport social enterprise, providing over 30 million passenger trips on its buses every year and makes a real difference in the communities where it operates.

Our services including London red buses, social services transport, school transport and community transport.

We operate a fleet of over 600 vehicles and reinvest the profits from our commercial work into high social impact transport services or projects in the communities across London, Yorkshire, Bristol and the Channel Islands.

Whatever service HCT delivers - from the simplest bus contract to the most innovative social programme, its aim is to deliver on its social mission of:

- Transforming Communities
- Transforming Life Chances
- Transforming Public Transport

We work in three key ways:

- Profits from our commercial contracts are reinvested back into further transport services or projects in the communities we serve, helping the most vulnerable in our communities to get mobile.
- We deliver training services for people who are unemployed that specifically focus on employment and skills.
- We aim to create employment opportunities for people, contribute to the local economies and actively seek new ways to make our communities better places to live and work through the way we operate.

About You

The successful Service Delivery Manager will require:

- The Service Delivery Manager will need to have or be willing to work towards a CPC in national or international transport operations Be IOSH qualified
- Ideally a well-rounded understanding of the road passenger transport sector and full operational knowledge of the bus industry within legal and external regulations; or willing to work towards
- Budget management, including salary spend, ability to produce, analyse and report on i.e. lost mileage, running times
- Good knowledge of Health & Safety regulations and requirements.
- Experience in managing staff at a local level regarding, employee relations, performance evaluation and sickness absence
- To ensure all drivers hours regulations are adhered to by conducting audits
- The ability to work flexibly within deadlines and mange a diverse workload
- Excellent administrative, communication and organisational skills and the ability to be accurate and pay attention to details

Your Responsibilities
- The management of operational services and particularly, the allocation of drivers and vehicles, route control and the appropriate allocation of services to ensure they run to agreed timetables
- In line with specified targets, contractual obligations and commercial objectives the Service Delivery Supervisor will provide accurate feedback on departmental cost and capabilities to the Operations Manager via KPI’s and other reporting systems.


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