Full-time Re-selfridges Client Consultant
4 months ago
A bit about the role
As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer. Based in your department, you will create memorable experiences by understanding reasons to visit for all our customers, as well as deepening relationships and growing your client book, whilst maintaining the highest of retail standards.
As a Client Consultant you will:
Create the extraordinary by identifying and connecting with potential clients shopping in your department and be able to quickly assess and cater to their needs in the moment
Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting and ensuring accurate data capture at POS and encouraging opt in you understand there is more to the customer experience than just selling
Dedicate time to building a client base within your division and nurturing long-term relationships through proactive client development. You’ll do this through personalised updates to your clients on new products and experiences based on preferences and interests with a focus on driving OB brands & your divisions key products
Elevate our customers’ experiences by providing a seamless connection/introduction to the rest of the store including with our Brand Partners for whom you are a recognised and trusted member of the team
Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors, striving to be an expert in your division
Understand and follow health, safety and security procedures, and play an active role in preventing stock loss
A bit about you
A great communicator. You will adapt your style and service to suit customer needs and preference. You personalise all communication with clients and keep My Yellow Book updated to enable you to demonstrate a deep knowledge of their preferences & interests
A sales and service expert. You’ll act as a personal concierge to your clients by quickly assessing their needs and delivering an exceptional service; introducing them to colleagues where appropriate
Well Informed. You are an expert in your division, and you demonstrate excellent product knowledge. You are aware of store events services and reasons to visit that may appeal to your established and prospective clients
Connected. You understand the importance of building relationships across the shop floor. You know exactly who to take a client to when you need extra product knowledge or to continue their experience across the store.
Curious. You will seek to discover more about your clients and their preferences, and you will seek opportunities to stay ahead of latest trends and expand your product knowledge outside of your division.
Tech savvy. You embrace the clienteling tools available to you to manage your client book and you understand the importance of using an omni-channel approach
A proud shopkeeper. You understand there are various elements of your role. From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role
Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation
An example of our values, a trusted and respected team member
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business
A bit about us
**Rewards and benefits**
Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.
- Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
- Generous annual leave that increases with length of service
- Up to five paid volunteering days - from beach cleans to co-ordinating food and clothing donations
- Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
- Defined pension contribution scheme
- Generous bonus and/or commission scheme
- Enviable team member discount including sale previews and double discount days
- Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
- Subsidised gym memberships
- Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability,
-
Full-time Re-selfridges Client Consultant
4 months ago
Birmingham, United Kingdom Selfridges Full time**Role Responsibility**: As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer. Based in your department, you...
-
Private Client Consultant
3 weeks ago
Birmingham, Birmingham, United Kingdom Selfridges Full timeAbout the RoleWe are seeking a highly skilled and experienced Private Client Consultant to join our team at Selfridges. As a Private Client Consultant, you will be an essential part of a team that delivers exceptional customer service and experiences.Key ResponsibilitiesBuild and maintain a credible client book by nurturing existing relationships and...
-
Private Client Consultant
2 weeks ago
Birmingham, Birmingham, United Kingdom Selfridges Full timeAbout the RoleWe are seeking a highly skilled and experienced Private Client Consultant to join our team at Selfridges. As a Private Client Consultant, you will be an essential part of a team that delivers exceptional customer service and experiences.Key ResponsibilitiesBuild and maintain a credible client book by nurturing existing relationships and...
-
Private Client Consultant
3 weeks ago
Birmingham, Birmingham, United Kingdom Selfridges Full timeAbout the RoleWe are seeking a highly skilled and experienced Private Client Consultant to join our team at Selfridges. As a Private Client Consultant, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesFocus on building a credible client book by nurturing existing client...
-
Private Client Consultant
2 weeks ago
Birmingham, Birmingham, United Kingdom Selfridges Full timeAbout the RoleWe are seeking a highly skilled and experienced Private Client Consultant to join our team at Selfridges. As a Private Client Consultant, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesFocus on building a credible client book by nurturing existing client...
-
Private Client Consultant
2 days ago
Birmingham, Birmingham, United Kingdom Selfridges Full timeAbout the RoleWe are seeking a highly skilled and experienced Private Client Consultant to join our team at Selfridges. As a Private Client Consultant, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesBuild and maintain a credible client book by nurturing existing...
-
Private Client Consultant
2 days ago
Birmingham, Birmingham, United Kingdom Selfridges Full timeAbout the RoleWe are seeking a highly skilled and experienced Private Client Consultant to join our team at Selfridges. As a Private Client Consultant, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesBuild and maintain a credible client book by nurturing existing...
-
Private Client Consultant
2 weeks ago
Birmingham, Birmingham, United Kingdom Selfridges Full timeAbout the RoleWe are seeking a highly skilled and experienced Private Client Consultant to join our team at Selfridges. As a Private Client Consultant, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesBuild and maintain a credible client book by nurturing existing...
-
Private Client Consultant
2 weeks ago
Birmingham, Birmingham, United Kingdom Selfridges Full timeAbout the RoleWe are seeking a highly skilled and experienced Private Client Consultant to join our team at Selfridges. As a Private Client Consultant, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesBuild and maintain a credible client book by nurturing existing...
-
Client Consultant
2 weeks ago
Birmingham, Birmingham, United Kingdom Selfridges Full timeRole OverviewAs a Client Consultant at Selfridges, you will be an integral part of a team that delivers exceptional customer experiences. You will be responsible for creating memorable interactions with clients, deepening relationships, and growing your client base while maintaining the highest retail standards.Key ResponsibilitiesIdentify and connect with...
-
Client Consultant
2 weeks ago
Birmingham, Birmingham, United Kingdom Selfridges Full timeRole OverviewAs a Client Consultant at Selfridges, you will be an integral part of a team that delivers exceptional customer experiences. You will be responsible for creating memorable interactions with clients, deepening relationships, and growing your client base while maintaining the highest retail standards.Key ResponsibilitiesIdentify and connect with...
-
Private Client Consultant
4 months ago
Birmingham, United Kingdom Selfridges Full timePrivate Client Consultant - 37.5 (Birmingham) Job Introduction A bit about the role: As a Private Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. Equipped with a clienteling mindset, you proactively seek opportunities to elevate the experience for customers shopping across the store while...
-
Client Consultant
3 days ago
Birmingham, Birmingham, United Kingdom Selfridges Full timeAbout the RoleWe are seeking a skilled Client Consultant to join our team at Selfridges. As a Client Consultant, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our clients.Key ResponsibilitiesIdentify and connect with potential clients, understanding their needs and preferences to create...
-
Client Consultant
3 days ago
Birmingham, Birmingham, United Kingdom Selfridges Full timeAbout the RoleWe are seeking a skilled Client Consultant to join our team at Selfridges. As a Client Consultant, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our clients.Key ResponsibilitiesIdentify and connect with potential clients, understanding their needs and preferences to create...
-
(Mandarin Speaking Private Client Consultant
4 weeks ago
BIRMINGHAM, United Kingdom SELFRIDGES Full time(Mandarin Speaking Private Client Consultant (Client Book Required) Birmingham Job Introduction Job Description A bit about the role: As a Private Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. Equipped with a clienteling mindset, you proactively seek opportunities to elevate the experience for...
-
Client Consultant
2 days ago
Birmingham, Birmingham, United Kingdom Selfridges Full timeAbout the RoleWe are seeking a skilled Client Consultant to join our team at Selfridges. As a Client Consultant, you will be an essential part of a team that delivers exceptional customer experiences.Key ResponsibilitiesCreate memorable experiences for our customers by understanding their needs and preferences.Build and maintain strong relationships with...
-
Client Consultant
2 days ago
Birmingham, Birmingham, United Kingdom Selfridges Full timeAbout the RoleWe are seeking a skilled Client Consultant to join our team at Selfridges. As a Client Consultant, you will be an essential part of a team that delivers exceptional customer experiences.Key ResponsibilitiesCreate memorable experiences for our customers by understanding their needs and preferences.Build and maintain strong relationships with...
-
Client Consultant
4 months ago
Birmingham, United Kingdom Selfridges Full timeClient Consultant - Childrenswear FT (Birmingham) Job Introduction A Bit About The Role As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest...
-
Client Consultant
2 weeks ago
Birmingham, Birmingham, United Kingdom Selfridges Full timeAbout the RoleWe are seeking a highly skilled and motivated Client Consultant to join our team at Selfridges. As a Client Consultant, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.Key ResponsibilitiesIdentify and connect with potential clients shopping in your department and assess...
-
Client Consultant
2 weeks ago
Birmingham, Birmingham, United Kingdom Selfridges Full timeAbout the RoleWe are seeking a highly skilled and motivated Client Consultant to join our team at Selfridges. As a Client Consultant, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.Key ResponsibilitiesIdentify and connect with potential clients shopping in your department and assess...
