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Customer Service Assistant

4 weeks ago

Lancaster, United Kingdom EllisKnight International Recruitment Full time

**Customer Service Assistant**
Work with us at one our client’s luxury student accommodation sites in Lancaster.

This is a fantastic opportunity to join a fast paced and exciting industry. You will be responsible for promoting this stylish new building and networking with local students to achieve 100% occupancy. It is a beautiful, modern and vibrant site that offersimpressive facilities, and you would be the voice and beating heart of the brand.

This is a permanent, full time role. You will be working 37.5 hours per week, Monday - Friday.

You will be required to be part of an on call rota, every 1 week out of 5.

Key Tasks
- Conducting tours and viewings of the property
- Building and maintaining relationships with local universities and sending regular marketing materials and availability updates
- Conduct regular leaflet drops throughout the town and encourage visitors to the site
- Follow up on all interest and ensure that all sales opportunities are explored
- Engage with letting agents and international agents to secure bookings
- Undertaking regular inspections of the show flat and ensure this is set up according to standard
- Attend student university fairs and open days when necessary
- Keep up to date with room prices and special offers to provide accurate information to potential residents.
- Ensuring there is always enough marketing material onsite.
- Supporting with the creation and maintenance of Social media channels and
- Work closely with the marketing team to ensure that the target audience is being reached
- Keep up to date with competitor activities.

Knowledge and Skills
- A friendly and welcoming approach and the ability to cooperate well with all students and clients in a professional, respectful and friendly manner.
- Great skills with Social media, being able to post adverts and stream online on all used social media platforms.
- Confidence with setting up and hosting events for students to increase engagement and encourage re-bookings.
- Excellent rapport building abilities.
- Sales focussed and highly proactive approach.
- High standards of dress and presentation.
- Ability to remain calm during difficult situations or in a very busy environment.
- Excellent interpersonal skills, including a pleasant telephone manner.
- A positive and enthusiastic attitude with a strong focus on customer service.

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