Regional Team Leader
2 weeks ago
**The company**
A well respected distribution company with an admirable reputation
**The role**
Managing a regional team you will be responsible for is appropriately resourced both internally/externally, structured and led to deliver service levels to the agreed levels.
Managing one of four teams to achieve agreed service level performance. To utilise resource capacity on the most cost effective basis possible. To ensure all operational facilities are effectively utilised and supported.
As the Regional Team Leader you will ensure the Operations team is utilised effectively and evaluate existing practices and continually improve performance.
Ensuring all your staff have clear objectives, guidance & support and are effectively performance managed which includes an annual performance review.
The Regional Team Leader will manage department policies and procedures to maximize output
Support Operational colleagues to ensure optimal planning of resources.
Provide day to day leadership to the regional team to ensure maximum effectiveness, efficiency and co-ordination of all elements of service delivery.
This role is a telephone based in a multi-use call centre environment, a busy and positive environment where all the team create a fantastic atmosphere.
**The applicant**
Key Competencies and Experience for the Regional Team Leader
- Planning and organising
- Decisive decision-making
- Influencing and leading
- Delegation
- Team work Performance Management
- Conflict management, Negotiation and arbitration.
Confident and articulate, commanding respect through knowledge experience and personal style, you will have a passion for achieving and exceeding performances targets.
Thriving under pressure you will be capable of managing multiple priorities and working to critical deadlines and objectives.
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