Campus Administrator

2 weeks ago

Manchester, United Kingdom G4S Full time

Location: Manchester, United Kingdom | Salary: Up to 26000 | Posted: 16 Oct 2020 | Closes: 18 Feb 2024 | Business Unit: UK Secure Solutions | Region / Division: UK & Ireland | Contracted Hours: Full-time | Employee Status: Permanent | Reference: 9254

**Campus Administrator, Events, Manchester**

**£24 - £26k per year, depending upon experience**

**Role Overview**:

- You will be responsible for supporting and delivering services to a key customer account, across three adjoining sites, in the Eastlands area of Manchester 11. This is an excellent opportunity to join a dynamic, fast-based and ambitious team, working at a campus incorporating a football stadium, training academy and newly purpose built arena, opening in April 2024.
- This role will primarily be a Monday to Friday, working 40 hours, but with options to work overtime operationally or support on projects in an admin capacity. This is a permanent vacancy.
- Reporting into the Contract Manager and working alongside the site Operations Managers, to manage our staffing deployments and schedules, holidays and absence covers, providing comprehensive administrative duties.
- You will develop an understanding of the operational demands on site, assist with the financial elements such as event costing, purchase order management and invoicing our customers. In addition, there will be a requirement to maintain our employment system, ensuring the database of our casual workforce remains up to date. In addition, you will play a key role in building customer reports, monthly statistics for internal and external purposes for the Contract Manager.

**Key Responsibilities**:

- Understanding the end to end journey of our Campus operations to ensure we always deliver a high quality service to our customer.
- Establishing and growing customer relationships to ensure complete understanding of customer processes to enable the delivery site safety and security.
- Understanding the business processes of event delivery through; customer liaison for staff orders, building event costs and schedule, scheduling staff, post event payroll adjustments and invoicing with customer approved purchase order for all events.
- Perform Quality Assurance audits and feedback to management
- Managing the workforce on a daily basis in line with company policies and procedures to ensure any employee relations issues are resolved in a timely fashion such as pay adjustments, holiday approval, data admin etc.
- Producing management information on a daily/weekly/monthly basis to provide relevant and helpful statistics and information to stakeholders.
- Organise monthly site inductions and training sign ups, to ensure contract compliance
- Identify training opportunities and liaise with site managers to up-skill and future plan
- Staff data house-keeping for training skill codes, running weekly/monthly reports for operations meetings and customer requests for contract management and improvements.
- Providing administration (time sheets/paperwork) and logistic support to the wider Campus Management Team, and any other reasonable duties: i.e. uniform stock management

**Key G4S Competencies**:

- Working collaboratively
- Focusing on the customer
- Acting with professionalism & integrity
- Dealing with complexity and deadlines
- Dealing with changing circumstances

**Skills and Knowledge**:
**Essential**:

- IT skills (spreadsheet/documents)
- Flexible working hours
- Administration experience
- Financial awareness (invoicing/costing models)
- Good communications
- Good team worker
- Capable of working independently

**Desirable**:

- SIA License; Door Supervisor
- Background in dealing with a casual work force/environment (ideally events)
- Understanding of work scheduling systems

**Benefits**:

- Perks at Work Scheme: _access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more._
- 25 days annual leave
- Company Pension
- Training Opportunities
- Overtime options

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