Customer Service Advisor

7 months ago

Ferrybridge, United Kingdom TotalEnergies Full time

**Pays**

Royaume-Uni

**Lieu de travail**

FERRYBRIDGE-POTTERY LANE(GBR)

**Société employeur**

TotalEnergies Marketing UK Limited

**Domaine**

Assistance / Secrétariat, Commerce

**Lieu**

Yorkshire and the Humber

**Type d'emploi**

CDD

**Durée du contrat**
2 Années

**Expérience**

Minimum 3 ans
- At least 2+years’ experience in an office-based customer service role
- Confident using full Microsoft package (Excel is essential)
- Experience using CRM systems
- Attention to detail
- Understand the customer's business, order patterns, requirements and needs
- Excellent communication skills with an ability to deal with small independent businesses and large multinational organizations
- Work as part of a disciplined channel and customer service team delivering results in relation to volume growth and GMVC
- Demonstrate a good working knowledge of CRM systems (Salsa) and an ability to use the tool to enhance and drive growth ACCOUNTABILITIES

**Activités**
- Provide excellent customer support through liaison with the customer, third-party suppliers, SMs, ABM’s and other departments
- Answering direct calls from customers in a prescribed timeframe and delivering service and support to the customer
- Advise customers on threshold levels for bulk deliveries by analyzing and monitoring the signalman sites
- Providing existing and prospective customers with price information on request
- Deliver the customer service element of the channel strategy set out in the specific business channel KPIs
- Help to maintain customer accounts in CRM (Salsa)
- Calling existing customers to secure orders to meet or exceed required targets
- Control aged debt by using Business Planning reports to follow up on payment of outstanding invoices.
- Provide feedback on KPIs for each channel in relation to sales targets, quotations, order placing, aged debt, DSO
- Record and gather information in relation to customer complaints ensuring all information is correctly logged. Assist in investigations to close out complaints
- Raise credit/debit notes as directed Ensure all customer touchpoints are maximized for satisfaction
- Liaison with all team members daily to deliver results in relation to volume growth, GMVC, customer service and added value customer service

In relation to Health, Safety and the environment you have duty to take reasonable care of yourself and of other persons who may be affected by your acts or omissions at work, this means following company rules, training and instruction as necessary, to actively participate in achieving HSE goals and objectives and report any unsafe acts or hazardous conditions and take proactive steps where possible to prevent loss or damage.

**Contexte et environnement**The Customer Service Advisor is responsible for the sales generation and provision of excellent customer support within all channels (Automotive, Industrial or Distributor).
Reporting to the Customer Service Team Leader for day-to-day reporting and the Channel Sales Manager for all commercial and specific customer support functions.

**Sales -** To actively support the Sales Managers and their Area Business Managers in delivering the sales strategy of the channel, helping to deliver results against target budgets, and controlling aged debt in conjunction with ABMs and Days of Sales Order (DSO) overdue.

**Suppor**t - Providing bespoke customer support in relation to orders, deliveries, invoicing and added-value services

***
- TotalEnergies has been present in the UK for more than 60 years and in that time, we’ve grown into one of the largest multi-energy companies in the world. Our 100,000 employees across 130 countries are committed to producing better energy that is more affordable, reliable, cleaner, and accessible to as many people as possible.
To achieve our ambition of being a world-class player in the energy transition, we’re diversifying our energy offering to provide the renewable and decarbonized energies our customers will need in the future, while continuing to provide the oil and gas they need today and for years to come.
Innovation has always been the very cornerstone of our business. Our pioneering spirit has helped us develop world-firsts, cutting-edge processes and pilot ground-breaking projects in the energy industry. And this same spirit will continue as we help the UK transition towards a lower carbon energy future.

We employ around 250 people in sites and offices across the UK, working daily with our clients to understand their evolving needs and co-create solutions to improve their efficiency and optimise the performance of our products.

Our blending plant, based in Ferrybridge, West Yorkshire, houses an on-site laboratory that uses the latest equipment to test all of our manufactured products for complete traceability. In 2020, we celebrated the 50th anniversary of the plant and unveiled ambitious plans to modernise the manufacturing process and increase the efficiency of the site.

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