Service Advisor

4 days ago


Ferrybridge, Wakefield, United Kingdom TOTAL Deutschland GmbH Full time

Job Description

We are seeking a highly skilled Administration & Customer Service Advisor to join our team. As a key member of our customer support team, you will be responsible for:

  • Providing exceptional customer service through liaison with customers, suppliers, and internal teams.
  • Answering customer calls and delivering service and support.
  • Advising customers on delivery thresholds and providing price information.
  • Processing customer applications and maintaining accounts in CRM.
  • Liaising with Sales and Area Business Managers on customer service.
  • Maintaining customer accounts and providing feedback on KPIs.
  • Recording customer complaints and assisting in investigations.
  • Demonstrating product knowledge and understanding customer needs.
  • Working with a disciplined team to deliver volume growth and GMVC.


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