Resource & Engagement Coordinator

2 weeks ago

York, United Kingdom Phoenix Software Full time

**This role is key to the efficient day to day running of the Consultancy Team within the IT Services Department, providing first class support to a large team of Technical Consultants, including complex team diary management and scheduling pre-sales and project work for around 50 people.**

**A large part of this role is to be proactive to the needs of the business and respond to a high volume of enquiries from the sales team, whilst balancing the appropriate amount of utilisation of the Consultancy team as required by the business.**

**This is a varied role working alongside the Resource & Engagement Manager, being a key contact to many people inside and outside the business. Above all, it requires sound judgement and the confidence and ability to make decisions for yourself and the wider team.**

The main responsibilities are:

- Assist with maintaining records of technical skills and accreditations.
- Checking and releasing Consultancy and hardware orders.
- Management and booking of training courses and exams, liaising with vendor alliance managers to ensure accreditations are up to date.
- Managing and assigning Consultancy escalations from the Phoenix Service Desk.
- Update and maintain the Helpdesk system with new and renewed support contracts.
- Be the first point of contact for enquiries from Technical Consultants, Sales Teams and customers.
- Management of the team diary to include scheduling holidays, calls, meetings and confirming project bookings with customers.
- Update and manage the Technical Skills Matrix.
- Assigning the appropriate level of Technical resource to scoping calls, meetings and customer projects.
- Liaising with Sales Teams and Overlays to schedule any pre-sales activities.
- Source and manage 3rd party Consultancy requests as and when required with trusted partners.
- Assist with expense claims and invoicing as required.
- Manage and approve overtime requests
- To always be willing to carry out any other reasonable requests for the department and wider company.
- Support objectives as defined in the company’s information security policy

Ideally, you will already have:

- Ability to work both autonomously and as part of a team
- Great attention to detail
- Able to switch task seamlessly and embrace being part of a busy team
- First class organisation and prioritisation skills
- Confidence to make decisions
- Able to see the bigger picture view
- Common sense approach
- Ability to communicate confidently at all levels
- Ability to embrace feedback, both positive and negative
- Ability to retain large and diverse types of information and be able to articulate it back to an audience
- Engaging and helpful personality

Qualifications and experience:

- PRINCE2 Foundation desirable but not essential.
- Experience of providing administrative support and diary management ideally in a services environment.
- Excellent interpersonal skills in communicating with staff at all levels of seniority both internally and externally, with the ability to form strong working relationships.

Phoenix Software
Pocklington
York
England
United Kingdom

Full-time: hybrid working available

300+ employees

Information services

**Get to know Phoenix**:
We aim to be the UK’s leading IT solution and service provider with a forward-thinking approach and a friendly atmosphere.

Working for us, you’ll be given the support you need to succeed. You’ll be inspired by our achievements, recognised for your contribution, and constantly challenged to grow.

We enable digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud technology, data, AI, cyber security, and collaboration tools. By understanding the individual goals of our customers, we empower UK organisations to make a difference to the lives of their employees, service users, and communities.

We are a signatory on the Race at Work Charter, actively involved in the Women in IT Network, and a Disability Confident Committed and Living Wage employer.

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