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Prescription Clerk/administrator

5 months ago


London, United Kingdom Fairview Medical Centre Full time

**Post: Prescription Clerk & Docman Administrator**

**Hours: 20 hours per week, must be available until 6pm two-three days per week.**

**Salary: TBA**

**Reports to: Assistant Practice Manager & Clinical Pharmacist**

**Job summary**:
An experienced Prescription Clerk provides support to our Clinicians in the receipt and preparation of repeat prescriptions for our patients and works very closely with Pharmacy and Administrative teams. You will be the main point of contact for enquiries about prescriptions from patients and community pharmacies. As the main contact for this enquiries, a good telephone manner and excellent communication skills are essential.

The Prescriptions Clerk is a member of the administration and clerical team, assisting in the repeat prescription process, because of the nature of this role you will work closely with our experienced pharmacy team. The post holder must be flexible and able to support duties of other members if the administrative team, including reception cover.

To thrive in this role you will enjoy utilizing your exceptional organizational and prioritizing skills, combined with excellent attention to detail. Problem-solving on a day to day basis around issues relating to your work, you will also enjoy working closely as a team to achieve objectives and ensure that your prescription workload is managed in a timely manner.

Key tasks and responsibilities will include; managing telephone enquiries and dealing with patients
- Establish safe clinical and administrative practice
- Establish good chronic disease management

In addition to QOF and enhanced services, the practice has its own unique key performance indicators, developed specifically for this contract that take into account local needs.

**Vision**:The post-holder will share Fairview Medical Centre’s vision for reducing health inequalities and support the values and aims of our organisation.

**Key Tasks & Responsibilities**

Duties will include coordinating and preparing repeat prescriptions for our patients, data entry onto patient records, and liaising with patients and community pharmacies. The tasks and responsibilities to be undertaken may include any or all of the items in the following lists, dependent on current and evolving practice workload and staffing levels:

- Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines.
- Delivering an efficient prescription service and ensuring service targets are met and errors are minimized.
- Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorizing repeat prescriptions.
- Run analysis reports and gather information from a variety of sources for continuous improvement, safe management of repeat prescriptions, and to co-ordinate medication reviews or changes.
- Liaise with pharmacies on the supply of prescribed drugs, alert clinicians of any supply issues and forward information on the recommended alternatives.
- Expedite urgent prescriptions to help ensure a safe and responsive service for our patients.
- Provide an efficient administration service as part of a team to ensure the smooth running of the prescription support to our clinicians.
- Ensure you are keeping patient information updated and that patient information is secure and kept confidential at all times.
- Keep up to date with Prescribing Formulary.
- Bring any queries to the attention of the relevant clinician, to include under and over usage.
- Build good working relationships with local pharmacies to help enable our prescription service.
- Create ‘tasks’ and assist clinicians in managing document workflow relating to prescriptions.
- Escalate any problems to your line manager or practice manager.
- Provide regular support for members of the Administration & Reception team
- Undertake training as requested to support safe and effective services for the practice.
- Carry out any other duties as may reasonably be requested by the GPs/practice manager/line manager.

**Overview**
- Answer telephone enquiries from patients and pharmacies promptly and politely.
- Deal with face to face enquiries from patients in a calm, prompt, and sensitive manner.
- Gather sensitive information from patients and record information in their clinical notes.
- Treat patients with sensitivity and respect.
- To understand the role of receptionist and carry out reception duties when requested to by the practice management team.
- Follow up test results when requested to by members of the clinical team.
- Work in a manner that supports the clinical pharmacist and pharmacy technician.
- Supports the practice in managing all repeat prescriptions within 48 hours.

**IT**
- Use the clinical IT system to generate medication requests.
- Update the medical notes in a timely manner.
- Use the clinical IT systems to check prescription review dates and alert the pharmacist and/ or doctor to out of da