Credit Control Representative

2 weeks ago


Portsmouth, United Kingdom Markerstudy Full time

Overview:
**Credit Control Representative - Portsmouth**

This is a fantastic opportunity for someone to work within a dynamic environment supporting the Finance team in the successful recovery of unpaid insurance premiums.

**Responsibilities**:

- Effectively handle all calls (inbound and outbound), to maximise cash collection through the provision of effective and efficient communication and negotiation skills.
- To maximise cash collection whilst providing excellent customer service by handling calls, resolving queries and negotiating payment plans.
- Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image.
- Ensure all Credit Control report work is completed within the accuracy standards of the department without the need for supervision or assistance.
- Contribute to the achievement of team and operational targets.

Qualifications:
**_ Essential_**
- Strong negotiation skills.
- Ability to handle difficult calls.
- Confident communication skills at all levels.
- Ability to remain motivated in a changing working environment.
- Works on own initiative.

**_
Desirable_**
- Experience of working in a contact centre, or customer service environment.
- Previous experience of debt recovery.
- Basic knowledge of insurance products and principles.
- Experience of working on multiple systems & confident using Excel

**Working Hours**:

- 9am to 5pm week days
- 9am to 1pm Saturdays. 1 in 3 Saturdays

**Hybrid Working


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