Technical Learning Officer

2 weeks ago

Newcastle upon Tyne, United Kingdom Driver and Vehicle Standards Agency Full time

**Details**:
**Reference number**:

- 339460**Salary**:

- £28,119**Job grade**:

- Executive Officer**Contract type**:

- Fixed term
- Loan**Length of employment**:

- This post is offered on a Fixed Term Appointment (FTA) basis, up until March 2025.**Business area**:

- DVSA - Corporate Affairs**Type of role**:

- Contact Centre
- Education and Training
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Newcastle-upon-TyneAbout the job

**Job summary**:

- Do you have excellent interpersonal skills?
- Are you passionate about collaborative working?
- Have you got experience training or coaching others?
- This is a great opportunity to share your expertise, support the agency to deliver a fantastic service and help develop others. If this sounds like you, we would love to hear from you**Job description**:
The Technical Learning Officer is responsible for the delivery of soft skills, technical system knowledge and associated system training. This includes TARS system for DVSA staff and CRM for Customer Service Centre staff.

They design, develop, deliver and maintain all training courses ensuring they meet business needs and fully support the virtualisation of the Newcastle and Swansea contact centres. They will ensure the training is fit for purpose and that staff are correctly trained.

The post-holder will do this by fully understanding the customer/end-user requirements along with the policy, legislation and regulations governing all products to enable the delivery of an effective, efficient and quality service.

Responsibilities include, but are not limited to:

- Delivery of systems (CRM, IRDT & CPC) training for DVSA Customer Service Centre staff and TARS training across DVSA. All delivered to required standards, quality expectations and service levels, enabling trainees to deliver services to the required standards.
- Work with Stakeholders to ensure their training needs are met and continue to build good working relationships.
- Support managers to understand and articulate the learning needs of their employees.
- Design training packages to meet stakeholder needs.
- Plan training effectively and where necessary make decisions on priorities.
- Deliver training in a professional manner taking into consideration the different learning needs of the individuals.
- Evaluate training and consider feedback from learners and stakeholders to improve the course content and add value for money.

**Person specification**:
To thrive in this role, you will have strong communication and presentation skills. You will be a self-assured and enthusiastic person with a real passion for training and developing people to achieve the best results possible.

You are organised, can think on your feet and have a flexible and calm outlook allowing you to adjust to the requirements of the role.

You have superb interpersonal skills, are a good listener and take others views into account allowing you to establish positive and professional working relationships with a variety of colleagues and stakeholders, and the ability to engage, motivate and inspire others.

You will bring experience of working in a training or coaching environment, including knowledge of training methods and learning techniques with the ability to organise and create training materials.

If not already held, there will be a development opportunity to work towards the CIPD Level 3 Diploma in Learning & Development, applicants will be required to have a willingness to complete.

**Additional information**

There will be occasional travel to Swansea required with this role, including overnight stays.

This role is based in Newcastle, where your presence at this location will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our **current expectation** is that you will spend a minimum **50% of your time at your base location. **Visits to other DVSA sites or work locations count towards the 50%. **Please be aware there is a Civil Service wide expectation to increase office attendance to 60% and we are working on our implementation plan.**

This post is offered on a Fixed Term Appointment (FTA) basis.

If you're employed by a non-departmental public body (NDPB) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment.

**About Us**

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

- make roads safer
- improve services for our customers
- make road transport greener and healthier
- h

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