Credit Specialist

5 months ago


Preston, United Kingdom Swift Temps Full time

Swift Temps is looking for a full-time Credit Specialist to join our team within the Preston City Centre area;

**Our goal is to**:
Ø Deliver an effortless customer experience on every interaction

Ø Drive continuous improvement to streamline work processes

Ø Develop and implement innovative strategies to exceed key organisational goals

This role of the Customer Service Representative is to operate around three key dimensions:
Ø Consistently exceed individual KPIs and contribute positively towards overall team performance

Ø Respond to change positively and assist Management to identify improvement opportunities in day to day tasks.

**Principal Responsibilities**
- End-to-End Account Management by liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams within our Global Telecoms Client.
- Create urgency and utilise questioning skills to identify primary root-cause for non-payment of all overdue invoices
- Communicate effectively to secure payment commitments and monitor payment receipts from customers.

**- Manage all customer requests for**:

- Vendor forms
- Invoice copies
- Account reconciliations
- Contract copies
- Billing disputes
- Missing payment investigations
- Customer account changes (name, address, contact, VAT number, PO numbers)
- Payment or credit allocations and/or refund eligibility
- Translate customer correspondence (for agents supporting languages other than English).
- Host conference calls with key stakeholders to facilitate resolution of complex billing issues and facilitate payments for overdue invoices.
- Reduce Account Receivables (AR) on accounts have invoices overdue for 60 days or more.
- Complete thorough notation of all actions taken on Global Telecoms Client Collections system.
- Participate in continuous improvement forums to help Managers identify opportunities to streamline day-to-day tasks.
- Deliver an exceptional experience to internal and external Global Telecoms Client customers.

**Skills, Experience & Attributes**
- Experience of working in a customer service / collections / credit control environment
- Excellent verbal and written communication
- Good computer skills
- Sound judgment and decision making
- Analytical and problem solving
- Sufficient mathematical knowledge
- Attention to detail
- Ability to multi-task and set priorities
- Knowledge of collection techniques preferable
- Negotiation skills & conflict resolution
- Tenacity and resilience
- Dispute resolution
- Treats customers as valued, respected, important individuals
- Actively supports initiatives to improve performance and drive efficiency
- Delivers expected results, exceeds KPI’s
- Shares best practice with the team
- Keeps others in the team up-to-date
- Is aware of effect of own behaviour on team morale/results

**HOURS;**

Monday - Friday (No weekend work).

11:00am - 7:30pm

12:00pm - 8.30pm

2:00pm - 10.30pm

The option to condense hours into a 4 day work week is also available

**Salary**: £20,319.00 per year

Work Location: In person



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