Credit Specialist
5 months ago
Swift Temps is looking for a full-time Credit Specialist to join our team within the Preston City Centre area;
**Our goal is to**:
Ø Deliver an effortless customer experience on every interaction
Ø Drive continuous improvement to streamline work processes
Ø Develop and implement innovative strategies to exceed key organisational goals
This role of the Customer Service Representative is to operate around three key dimensions:
Ø Consistently exceed individual KPIs and contribute positively towards overall team performance
Ø Respond to change positively and assist Management to identify improvement opportunities in day to day tasks.
**Principal Responsibilities**
- End-to-End Account Management by liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams within our Global Telecoms Client.
- Create urgency and utilise questioning skills to identify primary root-cause for non-payment of all overdue invoices
- Communicate effectively to secure payment commitments and monitor payment receipts from customers.
**- Manage all customer requests for**:
- Vendor forms
- Invoice copies
- Account reconciliations
- Contract copies
- Billing disputes
- Missing payment investigations
- Customer account changes (name, address, contact, VAT number, PO numbers)
- Payment or credit allocations and/or refund eligibility
- Translate customer correspondence (for agents supporting languages other than English).
- Host conference calls with key stakeholders to facilitate resolution of complex billing issues and facilitate payments for overdue invoices.
- Reduce Account Receivables (AR) on accounts have invoices overdue for 60 days or more.
- Complete thorough notation of all actions taken on Global Telecoms Client Collections system.
- Participate in continuous improvement forums to help Managers identify opportunities to streamline day-to-day tasks.
- Deliver an exceptional experience to internal and external Global Telecoms Client customers.
**Skills, Experience & Attributes**
- Experience of working in a customer service / collections / credit control environment
- Excellent verbal and written communication
- Good computer skills
- Sound judgment and decision making
- Analytical and problem solving
- Sufficient mathematical knowledge
- Attention to detail
- Ability to multi-task and set priorities
- Knowledge of collection techniques preferable
- Negotiation skills & conflict resolution
- Tenacity and resilience
- Dispute resolution
- Treats customers as valued, respected, important individuals
- Actively supports initiatives to improve performance and drive efficiency
- Delivers expected results, exceeds KPI’s
- Shares best practice with the team
- Keeps others in the team up-to-date
- Is aware of effect of own behaviour on team morale/results
**HOURS;**
Monday - Friday (No weekend work).
11:00am - 7:30pm
12:00pm - 8.30pm
2:00pm - 10.30pm
The option to condense hours into a 4 day work week is also available
**Salary**: £20,319.00 per year
Work Location: In person
-
Credit Controller Specialist
4 days ago
Preston, Lancashire, United Kingdom Butler Rose Full timeA leading organisation in the Preston area is seeking a skilled Credit Controller to join their team on a permanent basis.Your new role as Credit Controller:Credit control both over the phone and by emailData cleansing of the sales ledgersRaising/assigning of invoices and creditsTo produce and review debt reports, ensuring efficient cash collection and...
-
Credit Collection Specialist
1 month ago
Preston, Lancashire, United Kingdom Agility Resoucing Full timeJob SummaryWe are seeking a skilled Credit Collection Specialist to join our team at Agility Resourcing. As a key member of our Finance Team, you will be responsible for collecting debt from business customers, ensuring timely payments, and providing exceptional customer service.Key ResponsibilitiesCollect debt from business customers through phone, email,...
-
Credit Collection Specialist
1 month ago
Preston, Lancashire, United Kingdom Agility Resoucing Full timeJob SummaryWe are seeking a skilled Credit Collection Specialist to join our team at Agility Resourcing. As a key member of our Finance Team, you will be responsible for collecting debt from business customers, ensuring timely payments, and providing exceptional customer service.Key ResponsibilitiesCollect debt from business customers through phone, email,...
-
Credit Control Specialist
2 months ago
Preston, Lancashire, United Kingdom Agility Resoucing Full timeAbout the Role:Agility Resourcing is seeking a skilled Credit Control Specialist to join their team. As a Credit Control Assistant, you will play a crucial role in supporting the Credit Control team in managing customer relationships, payment collection, and maintaining accurate financial records.Key Responsibilities:Communicate effectively with customers to...
-
Credit Control Specialist
2 months ago
Preston, Lancashire, United Kingdom Agility Resoucing Full timeAbout the Role:Agility Resourcing is seeking a skilled Credit Control Specialist to join their team. As a Credit Control Assistant, you will play a crucial role in supporting the Credit Control team in managing customer relationships, payment collection, and maintaining accurate financial records.Key Responsibilities:Communicate effectively with customers to...
-
Business Credit Recovery Specialist
1 week ago
Preston, Lancashire, United Kingdom Agility Resoucing Full timeJoin Agility Resourcing as a Business Credit Recovery Specialist and take on a challenging role in our Finance Team. As a key member of our team, you will be responsible for collecting debt from business customers, ensuring timely payments, and assisting in the administration of our Credit Insurance Policy.Key responsibilities include:Collecting debt from...
-
Senior Credit Management Specialist
2 weeks ago
Preston, Lancashire, United Kingdom Kenton Black Ltd Full timeJob Title: Senior Credit Management SpecialistKenton Black Finance is recruiting a Senior Credit Management Specialist to join their team. The successful candidate will have previous experience in credit control and be able to build strong relationships with clients.Key Responsibilities:Building relationships with internal and external clients to facilitate...
-
Credit Collection Specialist
4 weeks ago
Preston, Lancashire, United Kingdom Bako group Full timeCredit Controller Job DescriptionJob Summary: We are seeking a skilled Credit Controller to join our team at Bako Group. As a Credit Controller, you will be responsible for managing a section of our Sales Ledger, ensuring customers pay according to their agreed payment terms while maintaining good business relationships.Key Responsibilities:Manage a section...
-
Credit Collection Specialist
4 weeks ago
Preston, Lancashire, United Kingdom Bako group Full timeCredit Controller Job DescriptionJob Summary: We are seeking a skilled Credit Controller to join our team at Bako Group. As a Credit Controller, you will be responsible for managing a section of our Sales Ledger, ensuring customers pay according to their agreed payment terms while maintaining good business relationships.Key Responsibilities:Manage a section...
-
Apprentice Credit Specialist
2 weeks ago
Preston, Lancashire, United Kingdom Agility Resoucing Full timeJob Title: Apprentice Credit ControllerJoin Agility Resourcing as an Apprentice Credit Controller and take the first step in your career in financial services.About the Role:We are seeking a motivated and detail-oriented individual to join our team as an Apprentice Credit Controller. As a key member of our finance team, you will be responsible for collecting...
-
Credit Controller Specialist
1 week ago
Preston, Lancashire, United Kingdom Butler Rose Full timeA leading organisation in the Preston area is seeking a skilled Credit Controller to join their team on a permanent basis.Your new role as Credit Controller:Manage credit control processes both over the phone and via emailCleanse sales ledgers to ensure accurate dataRaise and assign invoices and credits as requiredProduce and review debt reports to ensure...
-
Credit Management Specialist
2 months ago
Preston, Lancashire, United Kingdom Agility Resoucing Full timeAbout the RoleAgility Resourcing is seeking an experienced Credit Controller to join our team. As a seasoned professional, you will be responsible for managing your own ledger and working independently.The ideal candidate will have excellent telephone and customer service skills, as well as the ability to work effectively in a home-based environment.Key...
-
Credit Management Specialist
2 months ago
Preston, Lancashire, United Kingdom Agility Resoucing Full timeAbout the RoleAgility Resourcing is seeking an experienced Credit Controller to join our team. As a seasoned professional, you will be responsible for managing your own ledger and working independently.The ideal candidate will have excellent telephone and customer service skills, as well as the ability to work effectively in a home-based environment.Key...
-
Senior Credit Control Specialist
1 week ago
Preston, Lancashire, United Kingdom Kenton Black Full time**Credit Controller Opportunity**Kenton Black Finance is seeking a skilled Credit Controller to join their team. As a Credit Controller, you will be responsible for investigating account queries, making outbound calls to customers, and reconciling accounts.**Key Responsibilities:**Investigate account queries and resolve issues in a timely mannerMake outbound...
-
Credit Controller Specialist
1 month ago
Preston, Lancashire, United Kingdom Four Recruitment Ltd Full timeAbout the RoleWe are seeking a highly skilled Credit Controller to join our client's team in Preston. The successful candidate will be responsible for managing financial transactions and ensuring the smooth operation of the company's credit control processes.Key ResponsibilitiesManage and maintain accurate records of customer transactions and...
-
Accounting Officer Credit Management Specialist
2 months ago
Preston, Lancashire, United Kingdom Agility Resoucing Full timeJoin Agility Resourcing as a Credit Management and Accounting ProfessionalWe are delighted to be working with a large-scale service provider in a dynamic and challenging role. As an Accounting Officer Credit Management Specialist, you will be reporting to the Accounts Payable Manager, who has extensive experience and knowledge of the company.Your Key...
-
Accounting Officer Credit Management Specialist
2 months ago
Preston, Lancashire, United Kingdom Agility Resoucing Full timeJoin Agility Resourcing as a Credit Management and Accounting ProfessionalWe are delighted to be working with a large-scale service provider in a dynamic and challenging role. As an Accounting Officer Credit Management Specialist, you will be reporting to the Accounts Payable Manager, who has extensive experience and knowledge of the company.Your Key...
-
Credit Management Specialist
2 days ago
Preston, Lancashire, United Kingdom Kenton Black Finance Full timeAbout the Role:Kenton Black Finance is seeking a skilled Credit Controller to join their team. The successful candidate will have previous experience in credit control and be able to build strong relationships with clients.Key Responsibilities:Building relationships with internal and external clients to facilitate settlement of outstanding bills in line with...
-
Billing & Credit Control Assistant
5 months ago
Preston, United Kingdom Four Financial Full time**Who are we looking for?** We're quite open with this one! Our only requirement is that you've had some form of experience working within Credit Control or Billing. **Who will I be working for?** You'll be working for a law firm based in Preston. They have over 200 specialist members of their team and are passionate about getting the best results for...
-
Preston, Lancashire, United Kingdom Agility Resoucing Full timeAgility Resourcing is excited to partner with a leading service provider based in Kirkham. As an Accounting Officer Credit Management Specialist, you will report to the Accounts Payable Manager, who has nearly 8 years of experience with the company.Your key responsibilities will include:Matching, batching, and coding invoices accurately and...