Senior Content Designer

3 months ago

London, United Kingdom Department for Business and Trade - Digital, Data and Technology Full time

The newly created Department for Business and Trade brings together the business focused functions of the former Department for Business, Energy and Industrial Strategy (BEIS) and the Department for International Trade (DIT). Our joint expertise in trade and business provides us with a unique opportunity to unleash the power of UK businesses, reform regulation to reduce burdens and unlock post-Brexit freedoms.

Let us tell you a little bit about the role

The Department for Business and Trade (DBT) supports businesses to comply, invest, expand and export, creating jobs and opportunities across the country.

Our Content Live Services team creates and improves content on GOV.UK and great.gov.uk to make complex language and online processes simpler for businesses to understand. It also creates and improves content for the department’s intranet so that people working here can support businesses efficiently.

We make sure content meets a user need, is up to date, and complies with the latest accessibility standards.

We deliver insight into how well the content we manage is performing and act on feedback. We use this to innovate, improve and provide a better service for our users.

We’re looking for a Senior Content Designer to work in our Content Live Services team.

You’ll be a skilled Content Designer with excellent attention to detail. You will know how to write simply and clearly, with the user in mind, and you will have the confidence to champion high-quality content across the department.

A talented communicator, you should feel comfortable managing relationships between your team and other teams to ensure consistency and share good practice.

You’ll help colleagues and stakeholders in other disciplines understand what content design is, why it’s important, and how to work with content designers.

You’ll work in both proactive and reactive ways and use your design-thinking and judgement to make evidence-based decisions.

This is an ideal role for someone who has leadership ambitions.

Find out about life at DBT, our benefits and meet the team by watching our recruitment video, visiting our website or reading our blog

**Responsibilities**
- daily triaging, prioritisation, and delegation of content work for multiple platforms
- creating, iterating, publishing and managing high-quality, user-centred content that adheres to accessibility regulations
- developing and improving workflow and processes, automated responses, and reusable templates for devolved publishers
- leading on multiple content projects and demonstrating an agile mindset
- collaborating with and influencing stakeholders to understand their perspective and develop effective relationships to improve ways of working
- developing metrics to make evidence-based decisions
- managing content specialists and being an escalation point for the team
- guiding and developing content designers with training and upskilling
- knowledge and information management

**Essential Skills and Experience**

You will need to have demonstrable skills and experience of:

- creating, iterating, and managing high-quality, user-centred content
- making complex language inclusive and easy to understand
- reviewing and improving processes to champion better ways of working and efficiencies within a busy team
- managing multiple projects and adapting to changing priorities and deadlines
- using analytics, user feedback, and user research to evaluate and improve content
- building relationships with stakeholders to understand their goals and working with them to improve user journeys and content quality
- managing and mentoring team members, providing them with guidance, training and constructive feedback

**Desirable Skills and Experience***

These are not necessary but would be ideal if you:

- Business-to-business content design
- Mentoring, coaching and development skills

**Personal Attributes and Skills**
- able to lead and inspire to build a positive team culture
- a team player who can work collaboratively and flexibly
- approachable and have the confidence to challenge assumptions and explore the hypothetical
- passionate about making complex language and processes easy to understand
- a champion for content design, creating accessible and inclusive content
- able to use sound judgement, evidence, and knowledge to arrive at accurate, professional decisions
- innovative and seek out opportunities to learn and create effective change
- able to take responsibility and accountability for quality outcomes
- comfortable working in a fast-paced environment

**Benefits**
- Extensive learning and development tailored to your role, with budget for training, qualifications or professional membership of a recognised body
- An environment with flexible, hybrid working options such as condensed hours
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Annual leave starting at 25 days per annum pl

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