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Customer Service Executive

4 months ago

Knaresborough, United Kingdom Oracle Car Finance Full time

Did you know, the word “journey” is one of our most used words at Oracle Car Finance? Is it a well-used pun or a cheesy phrase? Perhaps

Either way it’s a great description of where we are in our ambitious growth strategy.

So, if you’re ready to start an exciting career in sales at Oracle Car Finance with the right support and to be able to benefit from a fantastic commission package and team culture, then we would love to hear from you.

**A bit about us**

We are an entrepreneurial, #Progressive, agile, fast paced SME that packs a lot of punch.

We have access to all internal resource from our own in-house bespoke built systems, right through to inhouse Learning and Development, meaning we are change ready and love looking for new and exciting ways of driving our business forward.

We live our values in everything we do, each one of our employees are stakeholders in our business and we show accountability teamwork and passion to deliver excellence to our customers and have an industry leading profit share program to boot.

We are all on the same journey (dropped another j bomb there sorry) to achieve the same goal and anyone joining our business will want to be part of this and our family.

**A bit about the role**

Put simply, the role of a Customer Service Executive (we like to call them Business Controllers as you will be controlling the deals) is to smash our customers driving gloves off with incredible customer service by;
- Putting them behind the wheel of their dream car with you mad organisation skills to ensure documentation is accurately and timely presented to all the 3rd parties in the mix
- Keeping them informed at every stage of the customer journey and all the bits in-between using your incredible communication and expectation setting prowess.
- To grow, nurture and expand a relationship with them so they think of Oracle and Oracle whenever they fancy a new motor
- To have them singing from the roof tops about how awesome you and how you and Oracle were so super efficient and professional in their dealing with us
- Giving them piece of mind by ensuring we know our stuff and will keep them complaint with a risk free transaction.

**A bit about you**
- You will be passionate, driven, motivated and ready to accelerate your career in a fast paced admin / customer role
- You will be driven, hungry to be the best and up for a laugh along the way.
- You will be a perfect blend of competitive and team focused.
- You won’t be afraid of picking up the phone and having great conversations with our customers to ensure you are in control of the deal at all times
- You will be looking for a company with a great vibe and a work hard play hard attitude.

**A bit of what’s in it for you**
- You will be a key stakeholder and benefit from our industry leading Profit Share Scheme.
- 32 days annual leave (including bank holidays) increasing with service.
- Access to a monthly wellbeing budget.
- We celebrate success. With team social events throughout the year, company awards, length of service and much more
- Continuous training throughout your career at Oracle Car Finance.
- Free onsite parking
- Death in Service
- Watch this space, much more to come

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Work Location: One location

Reference ID: BC1