Data Quadrant Administrator

3 months ago


St Albans, United Kingdom Hertfordshire Partnership NHS Foundation Trust Full time

Quadrant Data Administrator as part of the adult community mental health services in South West of Hertfordshire based in St Albans.

The Adult Community team is a dynamic, fast paced service. You will be joining a large team of administrative staff who support the clinical team to provide high quality care for those struggling with serious mental health concerns.

To lead in the provision of a comprehensive, professional, effective secretarial and administrative service to the Team. To take a lead for Data Quality in the quadrant.

You will be the first point of reference and as such must display a considerable degree of initiative, possess mature judgement and maintain a calm, friendly and efficient manner when dealing with service users, their relatives, colleagues and visitors.
- To exchange confidential, sensitive information with staff, service users and carers, in person or on the telephone.
- To use developed communication skills with service users who may have difficulty understanding, and at times to give disappointing information to service users g. cancelling appointments
- To provide cover as required to administrative team and use effective communication in dealing with service users where there may be barriers to effective communication.

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
**Our Trust values are**:
Welcoming. Kind. Positive. Respectful. Professional.
- Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team.
- Responsibility for ensuring timely appointments Responsibility for developing systems to manage team performance to agreed Trust targets.
- To be highly skilled and experienced in the full range of secretarial work practices, software programmes, and specialised functional
- To be highly proficient and expert in EPR and performance support
- Advising and guiding others in team in data systems and Supporting all users and instructing them as necessary.

For a more indepth Person and Job Specification please read the attached documents before applying


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