IT Support Officer

3 weeks ago

Daventry, United Kingdom The Recruitment Co Full time

**IT Support Officer**

**Salary negotiable depending on experience**

**Daventry, Northants**

**Permanent**

**Monday to Friday - Days - 37.5 hours per week**

Our long established, prestigious Daventry client are looking to recruit a permanent IT Support officer.

**The role**:
To co-ordinate and deliver end user and infrastructure support over EMEA region, with specific focus to UK and Ireland sites and contribute to specific EMEA wide IT infrastructure projects.

Ensure that a high level of customer service and support is provided to all internal and external customers.

Deployment and enforcement of IT Policies, Governance and Strategy as directed and defined by Group and EMEA IT Organisation.

**Key Responsibilities**

**Business Support and communication**:
Organise end user and infrastructure support through tools and resources in place, improve continuously the service through KPI management.

Proceed request and changes according to the global policies and aligned with the best practices shared into the EMEA IT team.

**Technology Support**:
Responding to breakdowns.

Installing and configuring computer hardware, software, systems, networks, printers and scanners.

Investigating, diagnosing and solving technical hardware faults.

Interfacing with vendor hardware support contacts where appropriate and ensuring that hardware is returned to serviceability with minimum possible impact on operations.

Providing support for MAC and PC/Laptop/Tablet/Mobile Device.

Act as an IT technical resource for technology project implementation.

Recommend and implement appropriate hardware and software solutions under the direction of the Manager of Technology Services.

**Project Delivery**:
Technical skills are required to operate, maintain, support, and contribute to the evolution of the existing infrastructure serving the main production system for the entire EMEA region. This includes back/front office, network, and peripherals components.

The post holder must also be able to manage infrastructure project, maintaining timeline, budget and providing clear reporting to management.

**Operations**:
Monitor systems resources including uptime, hardware, software and network.

Manage and perform maintenance to hardware and software.

Perform administrative support duties as required to meet specific operational objectives.

Work extra hours to meet deadlines, as required and where reasonable e.g. global project work between multi-time-zone locations.

Ensure network and business systems are secure and protected from virus infection at all times.

**Vendors**:
Maintain appropriate vendor support relationships.

Monitor and discuss vendor performance on a monthly basis and negotiate, agree and purchase support credits where
appropriate.

Ensure SLA's are adhered to, escalate where necessary and provide a monthly performance report to the Manager of Technology Services.

Develop a communications plan to provide enhanced vendor visibility and monitoring.

**Policy, Process and Procedure**:
Provide education and mentoring to all users when implementing and enforcing IT policy process and procedures.

Highlight breaches and risks to Manager of Technology Services where necessary.

**Requirements**:

- Advanced skill in deploying and supporting Microsoft enterprise technologies, like complex AD configurations, GPOs, Windows Servers modules, RDP terminal servers, scripting, etc.
- Skills in operating and maintaining large and local scale network made of SDWAN, LAN, ISPs, VPNs, Switch, and router configuration, WIFI, etc
- Very good knowledge on how administering O365 in a multiple thousand licenses context
- Experience of virtual environments, preferably based on Hyper-V and/or VMWare
- Multi-Site Backups
- End Points security administration
- Sourcing, negotiating and procurement of IT components and services, maintaining relationships
- with 3rd party suppliers and partners
- Vendor management
- Maintain and troubleshoot hardware and printers
- Basic network troubleshooting and configuration

**CPDaventry**

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

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