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Neurosurgery Administrator
4 months ago
NHS AfC: Band 3
**Main area**
- Neurosurgery
- **Grade**
- NHS AfC: Band 3
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week
- **Job ref**
- 164-4582322-A**Site**
- Queens Medical Centre
- **Town**
- Nottingham
- **Salary**
- £21,730 - £23,117 Full Time
- **Salary period**
- Yearly
- **Closing**
- 01/03/2023 23:59Job overview
An opportunity has arisen for a permanent Band 3 Administrator to work within the Neurosurgery administration team. The post holder will provide comprehensive high quality admin and clerical support. The role requires the post holder to use their initiative and skills to ensure the effective provision to quality of service. In undertaking this role, the employee will be expected to behave at all times consistent with the Trust values which are detailed above.
Main duties of the job
In addition to the below summary you need to familiarise yourself with full job description and person specification documents attached to this advert.
As part of the team the post holder will provide support to the neurosurgery admin team. They will also play a key central role within the service and are required to work in close liaison with their NHS colleagues,
Working for our organisation
The regional neurosurgical unit at the Queens Medical Centre is now one of the busiest neurosurgical departments in the country. We provide both adult and paediatric services to a wide regional area of Nottinghamshire, Derbyshire, Leicestershire and Lincolnshire with catchment population of around 3 million.
Detailed job description and main responsibilities
**Main duties of the job**
Using Medway PAS or any other relevant electronic booking systems arrange appointments for new and follow up clinics, as instructed by the directorate management team admin/medical/nursing staff.
Responsible for adding/removing patients to the NUH waiting list and co-ordinating/booking their admission to hospital, using hospital IT systems e.g. Medway, NOTIS
Typing of clinical correspondence
Reduce and cancel clinics
Ensure RTT patient data is accurate at all times
Arrange transport as necessary
Ensure Referral to treatment patient data quality is accurate at all times.
Deal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.
Manage the demand and capacity within the standard operating practice taking decision to escalate to the directorate management team any capacity issues
Ensure all referrals are logged and booked in a timely manner meeting the standards in the NUH Access Policy.
Responds to any temporary day to day demand and capacity updates required in Medway
Print appointment/procedure confirmation letters as necessary and send to patients with the relevant information leaflets promptly.
Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.
Notify the designated person of any patients who fail to attend their appointment who will take necessary action in line with department and/or Trust policies.
Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times
Distributing and opening incoming mail in a timely manner and dealing with appropriately.
Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.
Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.
Undertake any other duties which may reasonably be required.
Person specification
Essential
Essential criteria
- GCSE Grade C (new grade 4) or equivalent including English and Maths
Desirable criteria
- Past NHS experience
- Typing or word processing experience
Essential
Essential criteria
- NVQ level 2/3 Business Admin
Desirable criteria
- Previous admin/clerical experience
- _________________________________________
Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.
**Salary**: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system
