Food & Beverage Supervisor

7 months ago

London, United Kingdom Gamepath Entertainment Full time

**About Gamepath Entertainment** | Gamepath Entertainment is dedicated to creating world-class immersive experiences. Gamepath Entertainment are creators of _MONOPOLY LIFESIZED, SAW: ESCAPE EXPERIENCE, _and _THE PADDINGTON BEAR EXPERIENCE. _With three flagship venues across central London, we are looking for a talented and committed Supervisor to provide exceptional experiences together with the team, for all of our guests.

**Main Responsibilities**:
**Food & Beverage**
- Support the team with the open and close of the Cafe according to the checklists
- Strong knowledge of all products sold, and of any allergens any products may contain
- Ensure all products served are of top quality (think: hot (orange)chocolate, soft serve ice cream, fresh baked pastries, marmalade sandwiches, bubbles, and so much more)
- Brief the team on the ongoings of the day; any events or pre-ordered packages and/or items
- Ensure all payments are ran through the system and EOD reports match the items sold
- Operational knowledge of ‘Point One’ till system is a big plus.

**General**
- Ensure your team adhere to the uniform policy and personal hygiene is kept to a high standard.
- Ensure Health & Safety remains the number one priority.
- Instruct and delegate the team to have extensive knowledge of the 14 EU allergens
- Report and log any first aid or hazards to your line Manager, and actively promote this approach amongst the team.

**Customer Service**
- Instruct and support the team to ensure a high standard of Customer Service and Experience
- Deliver and maintain a high standard of Customer Service to ensure a high quality experience for customers, upholding and representing the brand, IP and Gamepath Entertainment.
- Actively meet and greet all visitors & proactively approach customers and assist with any queries they may have.
- Minimise customer complaints by dealing with issues calmly, fairly and efficiently.
- Ensure you have extensive knowledge of our products, inform customers of offers, promotions and upsell opportunities to maximise their retail experience.
- Report and handle accordingly in regards to any antisocial or problematic behaviour to the on-site security team and Venue Manager, to ensure a safe and enjoyable experience for all customers.

**We can’t wait to have you join us in our objective of seeing both guests and staff with genuine smiles on their faces**

Pay: £14.50 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Store discount
- Transport links

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Food & Beverage Supervisor

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