Senior Personal Shopping Manager

3 weeks ago


London, United Kingdom Zachary Daniels Full time

Zachary Daniels are proud to again be working for this incredible brand and business. This role has came about due to the overwhelming success of the Brand in the past few years and the senior management team pushing the boundaries and thinking outside thebox. The company has gone through a restructure recently and from this a newly developed role has been created. This role will be based in Manchester though travel would be required.

The Senior Personal Shopping Manager role is one that is vital to the businesses development. You would be responsible for the client development in the region, working closely with clients as well as building relationships with stakeholders and key businessesand locations across the city and beyond.

The Senior Personal Shopper Role:

- The ambassador of the business and personal shopping team, focusing on exceptional clienteling and client acquisition. Building on and developing new relationships within the city and beyond.
- Role model and deliver an exceptional personalised service to all customers. Setting and continuously monitoring service standards, motivating the team to achieve them and taking proactive action to address any issues?
- Demonstrate a commercial mind set and outlook to stay responsive to customer needs, including monitoring external factors and competitor activity ?
- Generate ideas and implement plans to develop business opportunities and drive productivity, sales, service and profit ?through the PS team
- Collaborate with various functions, from B&M to review information in line with trends and requests, fashion workroom to monitor all tailoring needs to concessions to deliver clients requests, you know how build and maintain relationships throughout thebusiness ?
- Plan effectively for key trading events (e.g. sale preview) and ensure implementation
- Create and take ownership of a clear plan to deliver results on time. Accountable for sales and profit targets, giving full consideration to both short and medium term opportunities, you will also ensure budget and payroll are in line with plan?
- Coordinate with Events and VIP teams in recruiting and engaging customers
- Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available?
- Ideally come from a Luxury or Premium Personal Shopping background or Management Experience within a Luxury Retail environment
- Experience managing large teams
- Commercially astute. You are responsive to customer needs as well as market and competitor trends. Taking opportunities to improve performance by creating and owning a clear plan to deliver results
- A great communicator. Friendly and confident in your manner you excel in the relationships you build with customers, team members and concessions?
- Engaging with the ability to influence multiple stakeholders across various functions in order to drive change
- Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance

Zachary Daniels is a Niche, National & International Recruitment Consultancy.

Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | SeniorAppointments & Exec | Sales | Supply Chain & Logistics

**BBBH24881


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