Day Concierge

2 weeks ago

Manchester, United Kingdom Moda, Angel Gardens Full time

Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation neighbourhoods to live, work and play.

We have a clear objective of pioneering positive change to the UK rental market and creating healthy, connected, well communities. You must have demonstrable experience in a similar role (hospitality or private rental sector preferred).

You and the team will work together to achieve your goals and to deliver at every level for our residents. Service is at the heart of what we do and you must be willing to go the extra mile.

**Main Responsibilities**
- Deliver first class customer service and resident engagement
- Maintain a key record for front desk sign out
- Consistently deliver the Moda service standard to residents and all visitors to the building
- Access control programming
- Reply to resident queries and meet all response times
- Fire Marshall or evacuation management support
- Provide informed and accurate information to resident’s either face to face or via the telephone
- Signing suppliers/contractors/third party visitors in and out of front of house
- To be the first point of contact for enquiry receipt & initial acknowledgement. Then carry out enquiry progression/follow up Ensuring the security of the building at all times
- To take room enquiries/viewings, gathering the necessary information to support leasing Report any maintenance issues identified in the building/apartments/common parts
- Parcel management (taking, issuing parcels, and managing app notifications) Where required, keep residents updated on all maintenance items reported
- Promote resident events and engagement strategies e.g. surveys
- Liaison with FM teams
- Communicate in line with brand values
- Support marketing and leasing including viewings if required
- Visitor Management strategy
- Establish and maintain relationships with the residents to best understand their needs
- Following and utilising the complaints procedure
- Push and promote events via The My Moda App and on social media
- Residents move out - re/de programming of fobs, collection of post box key etc.
- Good knowledge of local attractions and destinations (further training on this will also be provided)
- Emergency or incident escalation
- Ad hoc administrative tasks
- Reporting any identified H&S matters to CSM/GM
- CCTV monitoring
- Health & Safety - observe compliance

**Experience & Skills**
- Previous experience in residential property (hospitality or private rental sector preferred)
- Excellent interpersonal skills
- Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
- Proactive and dynamic, taking ownership of all of core duties.
- Must be pro-active and able to use initiative to enhance the reputation of the building
- Strong verbal and written communication skills.
- Professional presentation, confident and outgoing in nature
- Accuracy and attention to detail.
- Well organised, ability to problem solve and works under pressure with great decision-making skills
- Experience of working to targets
- Able to demonstrate an organised and professional approach and ability to priorities
- A great team player who takes ownership and responsibility
- Previous handling of sensitive information and compliance with GDPR
- A logical thinker who can spot errors and resolve issues
- Acts with integrity and professionalism
- Flexible working hours
- Excellent communication skills displaying sensitivities to and understanding of residents’ need
- Well-groomed and of smart appearance
- Flexibility and adaptability
- Good level of computer literacy using Microsoft Word, Excel and Outlook
- Innovative and pro-active
- Ability to handle multiple tasks
- With training, able to use other systems and software packages
- Flexible and cooperative at all times
- Understanding the importance of achieving deadlines and ensuring quality output
- Use initiative and take responsibility for providing solutions
- To ensure confidentiality and security of all business, client and customer documentation/ information
- Problem solving and well organised
- Ability to work well under pressure

**WHO YOU ARE**
- A driven, ambitious individual who’s looking to further build their career at an exciting, fast-growing company
- Outgoing and confident outlook with a willingness to start conversations with people and get stuck in
- A great storyteller and strategic thinker who is always full of ideas
- A proactive self-starter with a willingness to learn and solve problems independently.

**BE MORE YOU**
- Competitive salary
- Workplace pension scheme
- Comprehensive employee benefits scheme including discounts on global brands.
- Bike2Work scheme
- Subsidised mental health care with MYNDUP and free digital GP appointments with Lloyds Pharmacy.
- Free overnight break at one of our UK neighbourhoods for you and a plus one
- Access to subsidised mental health and wellness services

**MODA IS A LIFESTYLE,

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