Cashier
2 months ago
JOB TITLE: CASHIER
REPORTING TO: CASH DESK MANAGER WITH A FUNCTIONAL LINK TO THE CHIEF
CASHIER
MAIN FUNCTIONS OF THE JOB:
To ensure that the Cashdesk functions in an efficient and effective manner at all times. All duties of
the cashier are controlled in a manner which ensures compliance with laws, regulations and the
policies of the Group and minimises the risk of loss through error, negligence or fraud.
Note: In addition to the duties and responsibilities listed, the job holder is required to
perform such other duties as may be assigned by senior management from time to
time.
MAIN DUTIES:
- To observe at all times the conditions and requirements of the Cash Desk Procedure Manual,
Guidelines, directives and provisions of relevant legislation.
- To ensure that all Company records and paperwork is accurately and comprehensively
completed in accordance with Company procedures and accounting guidelines and reporting
errors and omissions to your manager.
- Investigating queries from head office or in-house.
- Updating points/player tracking for customers.
- Maintaining all ATM’s.
- Processing all banking.
- To provide all visitors and members with the highest level of customer service to ensure that
a unique guest experience is achieved at all times through displaying the four key behaviours
of the Customer Service model.
- To actively meet day-to-day customer service needs and respond appropriately to all
queries.
- To positively support company wide customer service initiatives.
- To actively create a team environment and support other team members where possible.
- Keep management informed of major players and their transactions or of any unusual
incident or event.
- Maintain a good working relationship with management and other departments within the
Club.
- To report and refer to senior colleagues any unusual or major incidents of concern.
- To provide all visitors and members with the highest level of customer service to ensure that
a unique guest experience is achieved at all times.
- Maintain and reflect the brand values at all times.
REQUIRED SKILLS:
- Experience working at a cash desk.
- Banking or finance experience.
- Strongly numerate.
- Proactive approach.
- Good communication skills with peers and superiors.
- Organised and methodical.
- Upbeat and positive attitude.
- Exceptional Customer Service skills.
- A high level of personal integrity.
- A strong work ethic with a passion for exceeding expectations.
- Show respect and appreciation to all.
- Encourage and contribute toward a culture that supports everyone to be the best that they
can be.
DESIRED SKILLS
- Experience in a Casino Operation.
- Competent in the use of Excel.
I
**Job Types**: Full-time, Permanent
**Salary**: From £23,019.00 per year
**Benefits**:
- Company pension
- Employee discount
- Store discount
Schedule:
- Day shift
- Night shift
- Weekend availability
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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