Cashier

2 months ago


Glasgow, United Kingdom Metropolitan Gaming - Alea Glasgow Full time

JOB TITLE: CASHIER

REPORTING TO: CASH DESK MANAGER WITH A FUNCTIONAL LINK TO THE CHIEF

CASHIER

MAIN FUNCTIONS OF THE JOB:
To ensure that the Cashdesk functions in an efficient and effective manner at all times. All duties of

the cashier are controlled in a manner which ensures compliance with laws, regulations and the

policies of the Group and minimises the risk of loss through error, negligence or fraud.

Note: In addition to the duties and responsibilities listed, the job holder is required to

perform such other duties as may be assigned by senior management from time to

time.

MAIN DUTIES:

- To observe at all times the conditions and requirements of the Cash Desk Procedure Manual,

Guidelines, directives and provisions of relevant legislation.
- To ensure that all Company records and paperwork is accurately and comprehensively

completed in accordance with Company procedures and accounting guidelines and reporting

errors and omissions to your manager.
- Investigating queries from head office or in-house.
- Updating points/player tracking for customers.
- Maintaining all ATM’s.
- Processing all banking.
- To provide all visitors and members with the highest level of customer service to ensure that

a unique guest experience is achieved at all times through displaying the four key behaviours

of the Customer Service model.
- To actively meet day-to-day customer service needs and respond appropriately to all

queries.
- To positively support company wide customer service initiatives.
- To actively create a team environment and support other team members where possible.
- Keep management informed of major players and their transactions or of any unusual

incident or event.
- Maintain a good working relationship with management and other departments within the

Club.
- To report and refer to senior colleagues any unusual or major incidents of concern.
- To provide all visitors and members with the highest level of customer service to ensure that

a unique guest experience is achieved at all times.
- Maintain and reflect the brand values at all times.

REQUIRED SKILLS:

- Experience working at a cash desk.
- Banking or finance experience.
- Strongly numerate.
- Proactive approach.
- Good communication skills with peers and superiors.
- Organised and methodical.
- Upbeat and positive attitude.
- Exceptional Customer Service skills.
- A high level of personal integrity.
- A strong work ethic with a passion for exceeding expectations.
- Show respect and appreciation to all.
- Encourage and contribute toward a culture that supports everyone to be the best that they

can be.

DESIRED SKILLS
- Experience in a Casino Operation.
- Competent in the use of Excel.

I

**Job Types**: Full-time, Permanent

**Salary**: From £23,019.00 per year

**Benefits**:

- Company pension
- Employee discount
- Store discount

Schedule:

- Day shift
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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