German Customer Service Advisor
2 weeks ago
**German Speaking Customer Service Advisor (12 Month FTC) - Renfrewshire - Salary £25,000 p/a + DOE**
**Are you a fluent German speaker? Do you have customer service experience? Are you looking for a new opportunity to utilise your language skills working for an established, global business?**
We are looking to speak to **fluent **German and English speakers for a new, exciting role based in Renfrewshire (on-site parking available). This is a fantastic opportunity to join a tight-knit team, supporting a variety of customers within the DACH region daily. Ideally, you will have telephony customer service and administration experience and enjoy providing excellent service to a high value customer/client base. This is a great opportunity to join a global business who are highly regarded in their sector
**This is a full-time role, working core hours Monday-Friday. This role will be office based and will be a 12 month FTC. The salary for this position is starting at £25,000 p/a DOE.**
**Are you who we are looking for?**
- You are a fluent German and English speaker both written and orally
- You have a minimum of 1 year experience within a customer service position
- You are a confident communicator both written and orally
- You enjoy providing excellent service to customers and clients
- You can work well individually and within a wider team environment
- You are proficient in Microsoft Packages
- You can work well under pressure, in a fast paced environment
- You have a strong attention to detail
- You can prioritise and manage your time and diary
- You have strong problem solving skills
**What is the day to day like?**
- Handling inbound customer calls and making outbound calls when required
- Processing and updating customer orders on the internal database
- Updating customer files and information when required
- Acting as the first point of contact for customers daily
- Handling customer complaints in a professional manner, escalating when necessary
- Organising shipping of orders
- Providing technical product information when required
- Building strong client and customer relationships
**Interested? If so, please send your details to Chivonne via the link below**
HRC Recruitment acts both as an employment business and employment agency.
**Job Types**: Full-time, Fixed term contract
Contract length: 12 months
**Salary**: £25,000.00-£28,000.00 per year
**Experience**:
- customer service: 1 year (preferred)
**Language**:
- German (preferred)
Work Location: In person
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