UX Researcher

3 weeks ago

Birmingham, United Kingdom RICS Full time

**Job Purpose**

As a membership organisation, a deep understanding of our global audience’s wants and needs is essential in delivering the best in class experience we aspire to provide our members. As our UX Researcher, you’ll lead the line when it comes to defining what good looks like from a research practice and methods perspective as we develop our new in-house capability to understand our membership better than ever before.

**Key Responsibilities**

You’ll be a central figure in the user experience department as part of our User Experience design team. You’ll be working across the organisation day-to-day to uncover great opportunities to better understand and serve our members through our digital channels.

Some key responsibilities include:

- Work closely with the UX Manager to define new ways of working for the organisation to ensure research plays a central role in experience design and decision making.
- Work with the organisation to understand where user-research can best serve digital development and develop proposals for tooling services that embeds research into processes.
- Contributing to the end-to-end research process from stakeholder collaboration/gathering requirements, creating the brief, recruitment, conducting the research, analysing the insights through to sharing the final insights with relevant teams.
- Enhance our digital experience design and development by identifying a range of techniques and methodologies both qualitative and quantitative, that would best suit the problem we are trying to solve.
- Researching and testing designs and prototypes with customers to shape and refine our product roadmap.
- Mentoring other members of the team and RICS colleagues on best ways to approach research & how to use insights. Upskilling colleagues on how to use our research tools and we expand our capabilities.
- Collaborate with other sources of insight from across the business and utilise them to ensure we tell the complete story of our member’s experience.
- Work closely with analytics and data science teams across the business to improve knowledge sharing and ways of working across the Data Guild.

**Experience / Skills Required**
- 2+ years experience in UX research or similar role
- Bachelor's degree related fields or equivalent practical experience.
- Experience building user research strategy for organisations
- Strong understanding of research methods and tools in market
- Clear and passionate communication with strong presentation skills
- Proven ability to build relationships between disciplines and foster collaboration, especially on distributed and remote teams.
- Hands-on experience scoping and prioritizing research questions, research planning, data gathering, analysis, summarizing, and sharing findings.
- The ability to identify the best UX research methods and tools to use depending on project objectives and constraints.
- Examples of projects where your research insights led to better-informed design decisions
- Experience combining qualitative and quantitative data.

**Job Type**: Part-time
Part-time hours: 14 per week

Schedule:

- Day shift

Ability to commute/relocate:

- Birmingham, B3 2AA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- UX Design: 1 year (preferred)

Reference ID: 4226

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