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Digital Sales Consultant

1 month ago

Tamworth, United Kingdom LKQ Euro Car Parts Full time

The role will assist LKQ Euro Car Parts in achieving its digital objectives. Reporting to the Head of GMS (Garage Management Software), the consultant will work as part of a team that offers exceptional customer service and high levels of product knowledge,to link in with the organisation’s strategy on digital services. Working as part of a sales function to deliver a customer first culture.

**Why work for LKQ Euro Car Parts?**

We are a people first organisation - for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options,we are committed to supporting a healthy work-life balance. We are looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employeesthrough their individual career paths and thrive within our business.

**Key Responsibilities**:

- Responsible for managing sales leads from internal and external customers
- Liaising with 3rd party suppliers during lead management
- Arranging and delivering online demonstrations of LKQ’s CarSys GMS software
- Recording all contacts with customers to the Zendesk ticketing system and ensuring that all tickets are kept up to date for reporting purposes
- Acting as a key member of the LKQ Euro Car Parts GMS team by actively demonstrating the standards, behaviours, and values of our business
- Achieving excellence by ensuring that all leads are responded to in accordance with agreed SLA’s
- Efficiently communicating best practice to our customers, ensuring that they are clear on the value each GMS platform offers
- Focus on delivering excellent sales support through knowledge and enthusiasm whilst dealing with customer enquiries
- Demonstrate the skills and attitude required for opportunity conversion
- Ensuring all relevant E-learning modules are completed on time so that the team operates in accordance with IT policy and best practices
- Managing the customer’s understanding of their responsibilities towards contracts, rebates and contributions to ensure software retentions are unaffected
- Working towards targets set for the department
- Supporting the team and Finance partners with account disputes
- Recording feedback from customers on product features, to allow LKQ to design a more complete product for its customers
- Ensure personal development on software enhancements and market changes, to ensure you can maximise your knowledge to always help customers.

**Skills and Experience**:

- Have a customer focused mindset ensuring that the customer is at the heart of everything we do
- Always delivering best in class sales consultancy to establish a market leading customer experience
- Working collaboratively with the Head of GMS, branch teams and field-based teams to maximise the GMS sales leads created
- Ability to minimise internal and external customer effort - creating frictionless processes
- Deliver a personal customer experience to establish trust.

LKQ Euro Car Parts sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world-class logistics operation in the UK and Ireland. But we’re so much more than just a parts supplier

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