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Receptionist / Care Navigator

4 months ago

Chelmsford, United Kingdom Primary Care Careers Full time

**About the Role**:
Chelmer Medical Partnership
** **has an opportunity for a receptionist to work across our three sites in Chelmsford.
** **The shift pattern is: 1.00pm - 6.30pm and flexibility is required to be able to work extra hours to support colleagues' sickness, holiday absence and our enhanced access opening hours.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line position, the role is responsible for ensuring that appointment bookings are well-managed, a safe high-quality service is delivered to our patients and patient queries are answered.

The main responsibilities of the role include:

- Greeting and directing all patients.
- Making appointments and giving out appointment cards, where required.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Dealing with requests for information, and managing problems and complaints.
- Advising patients of practice procedures.
- Registering new patients.
- Answering the telephone, promptly.
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.

**About Us**:
Chelmer Medical Partnership is a three-site practice formed by Humber Road Surgery, Melbourne House Surgery and Tennyson House Surgery.

The benefits of joining our organisation include:

- Access to the NHS Pension
- NHS Benefits - such as discounts on shopping, food and travel
- Competitive Rates of Pay
- Uniform

**Disclosure and Barring Service Check